• Interpret CRM data, analyze results using statistical techniques and provide reports, transfer data into information/insight for business operation
• Manage active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting…
• Ensure accurate and on-time incentive calculation for sales team
• Collaborate with sales teams to understand their needs and customize solutions that will increase their effectiveness; execute and monitor sales force effectiveness plans and initiatives to drive sales force productivity 
• Manage and conduct thorough sales force effectiveness diagnosis. Highlight critical sales force needs/requirements and recommend solutions
• Improve data flows between systems and ensure consistency, accuracy, and timeliness.

Functional Skills And Knowledge

• Demonstrate proficiencies in reporting tools, including MS Excel (advanced level), Power BI, SQL, and Python (nice to have)
• Propose and drive technical solutions using problem-solving skills
• Fluent English for communication with stakeholders
• Good teamwork and collaboration skills; self-starter with a can-do attitude
• Familiar with data analysis in market research or contact center is a plus

Education & Work Experience

• Bachelor or above in business statistic or relevant majors