D365 CRM Functional Consultant

KPMG Vietnam is looking an experienced MS CRM/Salesforce or any CRM/ERP Functional consultant to join its large CRM project. The CRM Functional Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.

• Interact with prospects / clients to understand business requirements
• Demonstrate CRM solution capabilities to the client
• Conduct business process analysis and create Fit/Gap report
• Create Solution design to address client business, interface and performance requirements
• Create functional requirement and functional design for customizations
• Create estimates for implementation tasks
• Installation, setup and configuration of CRM solution (Dynamics 365 or Salesforce)
• Data migration from external systems into CRM system
• Conduct solution testing and assist with user acceptance testing
• Conduct user and administrator training
• Complete the project tasks on time and under budget
• Build expertise in Industry areas of focus, contributes to development of Industry solutions

• Experience from 2 – 6 years in implementing CRM solutions (Specialized knowledge of CRM and Microsoft CRM/Salesforce is an advantage)
• Good command of spoken and written English and Vietnamese.
• Willing to travel as and when required.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Analytical and creative thinking.