BSS Group is a leading eCommerce solution provider with over 13 years of experience in the Ecommerce ecosystem, delivering high-quality apps and services to thousands of merchants worldwide. With a proven track record and rapid growth in Shopify app development, we are now expanding our portfolio to build more innovative Shopify apps that empower merchants to scale faster and sell smarter. As we grow, we are looking for passionate and talented members to join our team and shape the future of Shopify solutions.
1
Vai trò & trách nhiệm của bạn
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Assist the development team in gathering customer feedback, refining the product backlog, and conducting product testing.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
2
Kỹ năng & trình độ của bạn
Proficiency in English, with an IELTS score of 6.0 – 7.0 or a TOEIC score of 685 – 830.
Have strong communication, analytical, and critical thinking skills.
Experience in customer service or teaching (tutor, teaching assistant).
A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
A major in English Linguistics and Literature (preferred).
