bTaskee is seeking an experienced and driven Customer Services Supervisor to oversee our customer service center, enhance customer engagement, and drive business growth. This role is responsible for maintaining service excellence, developing efficient procedures, and leading a professional customer care team in a dynamic environment.

Trách nhiệm công việc

As the Customer Services Supervisor, your responsibilities will include:

Supervise the day-to-day operations of the customer service team to ensure service quality and target achievement;
Coach, train, and support team members in handling inquiries, issues, and complaints effectively;
Handle complex or escalated customer cases and ensure prompt, professional resolution;
Implement and maintain customer service standards, procedures, and policies to ensure consistency;
Monitor key performance indicators (response time, resolution rate, CSAT, etc.) and provide feedback for improvement;
Collaborate with cross-functional teams to address customer pain points and optimize workflows;
Support the development and execution of customer loyalty and retention programs;
Analyze service performance data and prepare regular reports for management review;
Stay current with industry trends and customer service technologies to propose improvements;
Take part in projects or tasks assigned by the BOD.

Kỹ năng & Chuyên môn

Minimum 5 years of experience in customer service, including 3+ years in a supervisory or management role (experience in call centers or tech-driven environments is preferred);
Strong command of English in all four skills (listening, speaking, reading, writing);
Proficient in customer service software, CRM systems, and multi-channel platforms (app, hotline, chat, email, social media);
Bachelor's degree in Business Administration, Communications, or a related field;
Demonstrated experience in complaint resolution and leading high-performance teams under pressure;
Analytical mindset with experience using data to improve service delivery;
Strong problem-solving skills, attention to detail, and customer-oriented communication;
Have a personal laptop for work.

Phúc lợi dành cho bạn

Why You'll Love Working Here:

Professional development: Upgrade your skills and ignite your career;
Collaborative atmosphere: Everyone works together to execute the mission;
Team spirit: Caring for our people and bonding together are musts for us;
Dynamic growth: Our teams are scaling up quickly as the recruiting market is booming. There’s no better time than now to come on board;
bTaskee has a diverse, international, and supportive community culture. Our English-speaking environment lets you improve your language skills.

At bTaskee, we don’t just work – we thrive with top-notch benefits!

Competitive Salary – Rewarded based on your experience and skills;
Annual Performance Review – Unlock growth opportunities every year;
KPI-Based Salary – Earn what you deserve through your contributions;
13th-Month Bonus – Rewarded based on both your performance and the company’s success;
BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
Comprehensive Healthcare – Regular check-ups & a premium health package;
SHUI Compliance – Contributions aligned with legal regulations;
Generous Leave Policy – Enjoy 12–16 annual leave days per year;
Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
Engaging Workplace – Activities & exciting team-building events;
Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self-care.

Join us and thrive in a workplace that values both your growth and well-being!

Customer Services Supervisor

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Trách nhiệm công việc

Kỹ năng & Chuyên môn

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