1. Responsible for the live chat communication (pre-sales & after-sales) of customers.

 

2. Responsible for the maintenance of private messages and comments on the brand's official social media.

 

3. Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.

 

4. Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.

 

5. Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.

 

6. Participate in cross-department/cross-team communication, and promote the rapid resolution of various pre-sales and after-sales problems.

 

7. Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

Working hours
- Day shift: 10:00 a.m - 19:00 p.m (5 days/week) 

- Night shift: 3:00 p.m - 0:00 a.m (5 days/week - 2 days work from home)