As the Head of Customer Experience, you will:

• Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
• Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
• Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
• Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
• Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.

• 10+ years of experience in Customer Experience, preferably in the financial services or banking sector.
• A deep understanding of digital transformation and the ability to implement innovative CX solutions across multiple channels.
• Strong leadership and team management skills, with experience driving cross-functional collaboration.
• Proven ability to use data insights to enhance customer journeys and improve key performance metrics.
• Exceptional communication skills and the ability to engage with executive leadership and key stakeholders.