A. Commercial Operations

• Lead the end-to-end commercial operations process, including quotations, contracts, order processing and sales administration.
• Ensure smooth coordination between Sales, Manufacturing, Supply Chain, Finance and other stakeholders to support timely order fulfillment.
• Monitor operational performance and resolve issues that impact business execution.
• Ensure compliance with commercial policies, procedures and internal controls.

B. Business Performance & Process Improvement

• Consolidate and analyze sales and operational data to provide meaningful business insights.
• Prepare management reports and dashboards to support decision-making.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency and customer experience.
• Standardize commercial procedures, documentation and working processes across business units.
• Support ERP enhancement and digitalization initiatives related to commercial operations.

C. Administration & Office Operations

• Oversee office administration activities to ensure a safe, efficient and professional working environment.
• Manage office facilities, administrative budgets, vendors and support services.
• Coordinate administrative operations across Head Office and regional locations to ensure consistent service standards.
• Support internal events and employee engagement activities when required.

D. Team Leadership

• Lead, coach and develop the Commercial Administration team across multiple locations.
• Set performance expectations, allocate resources and monitor service quality.
• Foster a collaborative, customer-focused and continuous improvement mindset within the team.
• Build team capability through coaching, feedback and development planning.

E. Stakeholder & Customer Support

• Act as the key operational partner for the Commercial organization.
• Collaborate with internal stakeholders to ensure responsive and effective business support.
• Coordinate the resolution of customer operational issues and escalations.
• Build productive relationships with external vendors and service providers.

• Bachelor's degree in Business Administration, Operations Management or related disciplines.
• Minimum 2-3 years of experience in Sales Operations Manager, Commercial Operations Manager similar roles.
• Solid understanding of sales processes and commercial operations.
• Strong analytical skills with the ability to interpret sales data and recommend improvements.
• Proficient in Microsoft Office, especially Excel; experience with ERP systems is required.
• Good planning, coordination and problem-solving skills.
• Strong communication skills and the ability to work effectively with cross-functional teams.
• Customer-oriented with a proactive and service-minded attitude.
• Demonstrates ownership, attention to detail and the ability to manage multiple priorities effectively.