ANTSOMI

Client Success Management

Quận Bình Thạnh, Hồ Chí Minh

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About Antsomi

With the mission of transforming everyday businesses, Antsomi is a marketing technology company building the first artificial intelligence-enabled customer data platform, CDP 365, in Southeast Asia, empowering companies to unify and activate their customer data.

Trách nhiệm công việc

The Impact you will generate:

You will lead efforts in customer retention, improve customer satisfaction, and drive upselling and cross-selling initiatives.
Responsible for relationships with assigned clients, you will provide strategic guidance to help them achieve their goals.
Your expertise will enable you to identify technical barriers and propose appropriate solutions using CDP 365.
As a liaison between customers and internal teams, you will advocate for customer needs.
You will serve as the primary point of contact for accounts, nurturing their growth and driving strong executive relationships while collaborating cross-functionally to achieve optimal performance.
Digging into problems, you will devise sustainable solutions and emphasize Growth, Engagement and Integration.
Working closely with internal account teams, you will minimize renewal risk, uncover expansion opportunities, and build strategies to improve customer adoption.
In addition, you will advise brands on how to leverage diverse direct marketing channels for personalized interactions at scale.
Careful monitoring and proactive management of your accounts will ensure enhanced ROI and comprehensive support throughout the customer lifecycle.

Kỹ năng & Chuyên môn

What do we look for?

Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
Detail-oriented and analytical Marketing mindset is Required.
Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
1+ years’ experience in a Client Success/Growth Marketing role.
Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, Retail, FnB, Classifieds, Travel etc.