Business Analyst

CB/I Digital is a software and digital marketing company with offices in New York, US, and Ho Chi Minh City, Vietnam. We develop cloud-based platforms and mobile apps for VC-backed tech startups and enterprise clients.Our client projects include building a telehealth and patient engagement cloud platform using microservice architecture for a large hospital group in Vietnam with over 4 million patients, a data analytics SaaS platform for retail inventory and marketing optimization using CBI039s proprietary cloud back-end and front-end solutions, and a marketplace for the sustainable community with over 600 brands.

We have an ambitious culture that aims to achieve very ambitious goals for our client’s success, demands the very best of ourselves, and honors deep integrity and dedication. We are an Adobe Solutions Partner, Google Premier Partner, and Facebook Business Partner.

The Business Analyst role at CB/I Digital is an exciting and demanding role, with a clear path to grow towards becoming a Project Manager or Product Manager. The job requires excellent communication skills to collaborate effectively with clients and internal teams, the ability to manage a high volume of tasks under pressure to ensure project completion on time, and a good sense of user experience and marketing to launch successful products.

• Work directly with US and Vietnamese clients, collect project information, analyze and identify clients’ requirements.
• Synthesize requirements and build technical requirement documentation and general design documents.
• Complete market research or surveys based on clients’ requirements, discuss and clarify the business logic behind the technology.
• Analyze business requirements collected from clients, evaluate and consult on solutions.
• Support Project Manager in project planning and implementation.
• Manage product backlog: coordinate with team members - designers, Developers, devops, QA, IT, etc. - to ensure features are built to specifications.
• Research and develop features for the application: draw wireframes, create specification documents.
• Analyze the business and users’ needs to build prototype design requirements.
• Research and analyze user behaviors to create benchmarks and ​​suggest app improvements.
• Analyze competitors’ strengths and weaknesses.
• Research new solutions and technologies.

• Ability to effectively manage projects is a priority.
• Skilled in drawing mockups/wireframes, user flows, writing specification documents.
• Experience working with UI/UX and an understanding of user behavior.
• Good English skills (listening, speaking, reading, writing, translating, creating product manual/product guideline).
• Strong analytical and problem-solving skills.
• Good communication skills and logical thinking.
• Be meticulous, careful, proactive, and highly responsible.
• Ability to work independently, quickly, and creatively.
• Good analytical skills and the ability to build an understand different systems.
• Ability to approach, research, and grasp technology quickly and effectively.
• Experience in building and developing products related to Cloud, Mobile apps, AI, Large
• Platforms, or products that have gone to market is an advantage.