• Manage and support daily tooling operations for various projects.
• Ensure the tools adhere to Microsoft Privacy, Secure Development Lifecycle (SDL), Application Risk Assessments (ARA) and Accessibility standards.
• Ensure system reliability and performance.
• Monitor and troubleshoot issues in real-time.
• Collaborate with development teams to implement solutions.
• Provide technical support and guidance to users.
• Maintain documentation and operational procedures.
• Participate in sprint planning and break down user stories into tasks.

• Bachelor’s degree in information technology, computer science, or related field.
• Experience with Azure, such as Azure DevOps, CI/CD, Azure Defender for Cloud, Azure Key Vault, Azure Firewall and Network Security Groups.
• 5+ years of experience in operations and support roles.
• ITIL certification is a plus.
• Excellent communication and teamwork abilities.

Skills Required

• Proficiency in English
• Proficiency in system administration and support tools.
• Experience with monitoring and troubleshooting systems.
• Knowledge of ITIL processes and best practices.
• Strong problem-solving and analytical skills.