ABOUT OUR COMPANY

Crossian is a fast-growing, technology-driven D2C e-commerce business, founded in 2020. With a dynamic and people-centric culture, we’ve achieved a remarkable 900% growth in under four years. Our mission is to revolutionize the customer shopping experience by building direct-to-consumer brands and maximizing customer lifetime value. As we continue to scale, we’re looking for a detail-oriented and results-driven Fulfillment Specialist to help optimize inventory, ensure product availability, and minimize costs.

ABOUT THE ROLE

We are now seeking a Fulfillment Specialist to monitor purchase orders from customers, ensure orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. Troubleshoot and resolve order issues in a timely manner. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate replenishment planning and minimize out-of-stock.

The Fulfillment Specialist is responsible for ensuring order fulfillment in an accurate and timely manner. Primary duties include:

Inventory Management:

Track and maintain accurate inventory records across multiple warehouses and systems.
Monitor inbound and outbound goods and coordinate with factories, 3PLs, and logistics partners.

Order Fulfillment:

Coordinate fulfillment with 3PLs and internal teams to ensure on-time delivery and SLA compliance.
Monitor and resolve fulfillment exceptions, such as delays, damages, or routing issues.
Work closely with customer service and tech teams to resolve fulfillment-related customer issues.
Ensure that the order allocation process supports overall cost-saving strategies and aligns with inventory optimization goals.

Sales Performance Monitoring:

Collaborate with the sales team to make sure the inventory status and fulfillment capability meet the sales demand.
Align stock arrival plans with observed sales performance and production timelines to ensure product availability.

Data Analysis & Reporting:

Utilize data analytics tools to track and report on inventory KPIs, including stock levels, order fulfillment rates, DO’s age, etc.
Provide insights and recommendations to management regarding inventory trends, sales plan, and supply chain improvements.

Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A Master’s degree is a plus.
3–5 years of experience in inventory planning, demand forecasting, or supply chain management, preferably in a D2C e-commerce or retail environment.
Proven experience working with cross-functional teams (sales, production, logistics, customer support) to align inventory with business objectives.
Strong Excel skills; experience with data analysis tools is highly desirable.
Familiarity with demand forecasting models, supply planning techniques, and inventory optimization strategies.
Excellent verbal and written communication skills, with the ability to clearly present data insights and recommendations to stakeholders.
Strong organizational and time-management skills with an ability to prioritize tasks in a fast-paced, dynamic environment.
Growth mindset with a proactive approach to problem-solving and process improvement.

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

Total Compensation Package: 500 - 700M VND per year
Full salary during probation
Guaranteed 13th month salary
12 days work-from-home & 12 days of paid annual leave
Global health insurance package for yourself and direct family members
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note, we thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.