Strategic Transformation Leadership:

• Serve as a key contributor in driving eCommerce transformation for global clients, with the ability to consult, foresee future trends, and develop roadmaps for digital transformation initiatives.
• Advise clients on digital strategy, incorporating industry best practices and emerging technologies to optimize their online presence and operational performance.

Business Analysis & Documentation:

• Lead the Business Analysis function across multiple eCommerce projects by gathering, analyzing, and documenting comprehensive business requirements.
• Translate client needs into detailed functional specifications, user stories, and clear workflows.
• Develop and optimize templates for strategy and consulting services to ensure consistency, scalability, and excellence in our service delivery.

Cross-Functional Collaboration:

• Collaborate closely with Project Managers, Developers, Designers, and QA teams to ensure a unified understanding of technical and business requirements.
• Facilitate workshops, demos, and requirement gathering sessions with both internal teams and external stakeholders.
• Support pre-sales activities by delivering insightful requirement analyses and producing technical documentation that aligns with client expectations.

Mentoring and Team Leadership:

• Mentor and guide junior Business Analysts, ensuring adherence to best practices and quality standards.
• Oversee project scope and requirement changes, managing impacts and keeping all documentation up-to-date.

Tools and Methodologies:

• Utilize industry-standard tools (e.g., Jira, Confluence, Trello, Lucidchart) to manage and document project workflows.
• Apply Agile/Scrum and Waterfall methodologies as needed to optimize project execution and meet client deliverables.

• Minimum of 5 years’ experience as a Business Analyst with at least 2 years in a Lead or Senior role.
• Strong expertise in managing eCommerce projects (experience with platforms such as Magento, Shopify, etc.).
• Demonstrated ability to consult and strategize digital transformation initiatives for global clients.
• Excellent analytical, problem-solving, and organizational skills.
• Proven experience in requirement gathering, process modeling, and creating functional specifications.
• Exceptional communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
• Familiarity with Agile/Scrum and Waterfall methodologies.
• Proficiency with tools like Jira, Confluence, Trello, Lucidchart, etc.

Nice to Have:

• Deep understanding of UX/UI and customer journey mapping in eCommerce.
• Experience with ERP, CRM, payment gateways, and other third-party integrations.
• Background working in an agency or consultancy environment.
• Relevant Business Analysis certifications (e.g., CBAP, CCBA, PMI-PBA).