Design and develop Salesforce solutions to optimize business processes
Analyze business/technical requirements and translate into system design
Configure and implement custom objects, workflows, integrations, and dashboards
Guide junior team members and enforce coding standards
Act as technical lead on large-scale projects
Estimate, prioritize, and deliver on user/system requirements
Recommend best-fit Salesforce features vs. custom development
Maintain documentation of changes and system configuration
Stay updated on Salesforce releases, features, and best practices
Drive user adoption through training and support
Conduct system audits, license compliance, and health checks
Collaborate with PMs and stakeholders for timely delivery

At least 3 years of experience in hands-on Salesforce, and focus on Service Cloud.
Strong Salesforce functional experience with Service Cloud and Field Service Lightning (FSL).
Extensive technical experience with Salesforce in the following capacities:
Gap analysis, solution design, configuration, and development
Integrating Salesforce with other applications using web services and other technologies
Use of APIs, Apex, Lightning, Visualforce, and Visual Workflow to develop extensions to native functionality.
Implementing platform end-to-end, including data conversion and post-production support, and troubleshooting
System administration, including user management, environment planning, workflow, approval, and message configuration.
Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML
Experience with Case management, Milestones, Planning and Scheduling, Service appointment, and Work order management.
Experience with other SaaS e-commerce platforms a plus
Experience with Agile Project methodology and familiarity with ADO
Salesforce Developer (Platform Developer I, Platform. Developer II and Salesforce Service Cloud Consultant is a must.
Certification and hands-on experience in Field Service Lightning are a plus.
English communication - Intermediate (the position will work with Global client & development team)