- 7:00 - 16:00, 5 shifts/week, 2 days off (as arranged by the manager)
- Working schedule includes holidays and Tet (salary times 4)
1
Your role & responsibilities
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
2
Your skills & qualifications
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Can understand English technical document, and have basic English conversation skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)
Customer service mindset
3
Benefits
Salary at 100% during the probationary period (2 months).
90% contribution of the gross salary to social insurance
12 days of annual leave, 8 days of sick leave
Employees working the night shift from 10:00 PM to 6:00 AM will receive a 30% allowance on their gross salary. Break time during the shift is not counted toward the allowance.
PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
Annual health checkups are applicable to employees who have signed a labor contract and have completed at least 6 months of service by the date of the checkup.
The Annual Performance Bonus (determined based on the company’s overall business performance)
