Solution Consulting Responsibilities

Identify and understand customer needs to recommend the most suitable software solutions.
Act as a bridge between clients and the technical team to ensure accurate understanding and effective implementation of requirements.
Participate directly in product demos, present software solutions, and support the sales process.
Follow up and support customers throughout the software implementation and usage phases to ensure satisfaction and efficiency.

Technical Support & User Experience

Participate in testing, experiencing, and giving feedback for product improvements (software, web apps, mobile apps).
Guide customers in using the company’s products and services, handle minor issues, and coordinate with the technical team when needed.
Ensure customers receive consistent support from the consulting phase through post-sales service.

Data Analysis & Solution Recommendations

Analyze data from the system to generate reports and propose improvements to enhance software efficiency.
Support the development of dashboards and periodic reports for both clients and internal teams.

Experience in software, web/app development, or having worked with IT-related products is a strong advantage.
Minimum 2 years of experience working directly with clients on solution implementation, or 3+ years in deploying and supporting software for clients
Strong communication and client consultation skills, with the ability to collaborate effectively across departments.
Proven experience with data analysis tools (SQL, Excel, Power BI, Tableau, etc.)
Proficient in English (spoken and written)

Preferred Qualifications:

Candidates with experience in HR management software, inventory management systems, or field operation tools are highly preferred.
Hands-on involvement in the development, testing, or implementation of IT web/app systems for clients is a strong plus.
Passionate about technology and able to quickly adapt to new systems and tools.