• Lead business discovery, requirement gathering, and solution workshops with enterprise clients.
• Understand and challenge customer requirements to uncover underlying business problems, objectives, and opportunities.
• Translate business objectives into clear business requirements, customer journeys, use cases, functional requirements, and solution blueprints.
• Design end-to-end solutions leveraging Antsomi’s ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and related customer engagement capabilities.
• Lead complex and multi-product solution engagements across customer data, CRM, customer engagement, loyalty, and digital commerce.
• Advise clients on best practices for customer data strategy, segmentation, personalization, lifecycle engagement, loyalty, and omnichannel customer experience.
• Evaluate requirements against existing product capabilities and recommend standard configuration, process changes, product enhancements, or customization where appropriate.
• Own functional solution quality throughout the customer lifecycle from Discovery → Solution Design → Implementation → UAT → Go-live → Adoption & Optimization.
• Collaborate with Technical Solution Consultants on data architecture, identity, APIs, integrations, tracking, and technical solution design.
• Lead requirement and solution handovers to Product and Technology teams, ensuring requirements are clear, complete, feasible, and aligned with business objectives.
• Drive UAT, solution validation, go-live readiness, and business acceptance with customers and internal teams.
• Monitor customer adoption and solution effectiveness, identify gaps, and recommend continuous improvements.
• Manage business and solution-related escalations and coordinate the appropriate internal teams toward resolution.
• Build strong relationships with senior customer stakeholders, including Heads of Department, Directors, and C-level executives.
• Identify opportunities to expand the use of Antsomi solutions and collaborate with Account Management and Commercial teams on qualified opportunities.
• Mentor Associate and Business Solution Consultants and review key solution deliverables to maintain consulting quality.
• Develop reusable solution frameworks, industry use cases, best practices, and consulting playbooks.
• Support strategic or complex presales opportunities when senior solution expertise is required.

• 5+ years of experience in Solution Consulting, Business Consulting, CRM/CDP Consulting, MarTech, Loyalty, Ecommerce, SaaS Implementation, or related fields.
• Proven experience independently leading enterprise customer engagements from discovery and solution design through implementation and go-live.
• Strong expertise in at least 1–2 domains, such as:
  • Customer Data Platform / CRM
  • Marketing Automation / Customer Engagement
  • Loyalty & Rewards
  • Ecommerce
  • Customer Experience / Personalization

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• Strong ability to analyze ambiguous or complex business problems and translate them into structured, practical solutions.
• Experience designing customer journeys, business processes, functional solutions, and solution blueprints.
• Strong workshop facilitation, consulting, presentation, and stakeholder management skills.
• Ability to challenge customer requirements constructively and recommend better approaches when appropriate.
• Experience working with both business and technical stakeholders.
• Working knowledge of APIs, data flows, databases, event tracking, identity, and system integrations.
• Ability to communicate effectively with Product and Engineering teams without needing to be a software engineer.
• Strong documentation and executive presentation skills.
• Experience managing multiple enterprise customers or complex projects simultaneously.
• Strong English communication skills for workshops, presentations, documentation, and stakeholder discussions.

 

Nice to Have

• Experience with platforms such as Salesforce, Adobe, Braze, Insider, MoEngage, HubSpot, or similar CDP, CRM, MarTech, Loyalty, or Ecommerce platforms.
• Experience delivering multi-product or enterprise digital transformation programs.
• Knowledge of customer data architecture, identity resolution, segmentation, personalization, or omnichannel orchestration.
• Experience designing or consulting on Loyalty programs, CRM strategies, lifecycle marketing, or Ecommerce customer experiences.
• Experience in industries such as Retail, F&B, Ecommerce, FMCG.
• Basic proficiency with SQL, APIs, JSON, analytics, or data visualization tools.
• Experience mentoring consultants, Business Analysts, or implementation teams.