Standards & Process Leadership

• Initiate and establish BA standards and processes to be applied consistently across all ERP projects.

• Gather concerns and feedback from BA team members regarding project scope, requirements, and delivery issues.

• Work with Product and Market teams to clarify scope, requirements, and assumptions.

• Minimize gaps between Developers and Product Owners by translating business needs into clear, codable requirements.

• Define and enforce:

• Standard PCR (Project Change Request) for all projects

• Standard user story format

• High-level requirements suitable for development tickets

• Conduct stand-up meetings, monitor BA performance, mentor BA team members, and measure project outcomes in collaboration with development team leads.

Business Requirements Gathering & Analysis

• Collaborate with business stakeholders, department heads, and end users to identify business needs and ERP enhancements.

• Gather, document, and analyze business requirements, user stories, workflows, and pain points.

• Conduct gap analysis between current ERP functionality and business requirements.

• Translate business processes into functional and technical specifications.

• Recommend system improvements, automation opportunities, and ERP best practices.

Stakeholder Engagement & Communication

• Act as a key liaison between business users, Product team, IT teams, vendors, and management.

• Facilitate workshops, interviews, and requirement clarification sessions.

• Present ERP solutions, updates, and impacts to both technical and non-technical stakeholders.

• Develop and maintain documentation, SOPs, and training materials.

• Support change management initiatives to ensure smooth adoption of system changes.

Solution Design & Development Support

• Work closely with architects and developers to define ERP system functionalities.

• Support solution design including workflows, data models, and UI/UX considerations.

• Ensure solutions align with business objectives, scalability, and technical standards.

• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).

• Support system configuration, integration, testing, and deployment activities.

Coordination & Delivery Management

• Act as a central coordination point between business, development, QA, and testing teams.

• Align project goals, timelines, and deliverables across teams.

• Coordinate requirement discussions, sprint reviews, and stakeholder meetings.

• Track progress, risks, dependencies, and escalate issues when needed.

Collaboration & Continuous Improvement

• Work closely with senior developers, product managers, QA, and Service Desk teams.

• Support task prioritization and identification of high-impact requirements.

• Communicate testing expectations and ensure delivered features meet quality standards.

• Continuously improve BA practices based on feedback, retrospectives, and lessons learned.

Administrative & Support

• Maintain project documentation, requirement logs, and process flows.

• Track milestones and report project status to relevant stakeholders.

• Support onboarding and training for BA members, end users, and stakeholders.

• Maintain ticketing and issue-tracking systems.

• Ensure compliance with company policies, ERP standards, and regulatory requirements.

• Experience in similar role