Customer Platform Operations

• Operate and configure Antsomi’s CDP, Marketing Automation, Loyalty, Ecommerce, and other Customer Platform capabilities.
• Build and manage customer bbb using profile, behavioral, and transactional data.
• Configure and operate automated customer journeys and multi-channel campaigns.
• Set up triggers, conditions, business rules, personalization, frequency rules, and campaign schedules.
• Perform QA, testing, go-live, monitoring, and troubleshooting for platform configurations.
• Support Loyalty operations including points, tiers, rewards, vouchers, and promotions.
• Support standard Ecommerce operations including products, categories, promotions, vouchers, and related configurations.
• Learn and operate new Customer Platform products and capabilities as Antsomi’s ecosystem expands.

 

Monitoring & Troubleshooting

• Monitor platform, campaign, journey, and customer engagement execution.
• Investigate issues related to customer data, audience eligibility, business rules, configuration, integration, and product behavior.
• Perform first-level troubleshooting and coordinate with Data, Product, and Technology teams when deeper investigation is required.
• Monitor operational and campaign performance and support basic analysis.

 

Customer & Service Operations

• Handle day-to-day customer platform requests and configurations.
• Translate approved business requirements into appropriate platform configurations.
• Work closely with customers, Business Solution Consulting, Data Services, Product, and Technology teams.
• Maintain SOPs, QA checklists, and troubleshooting documentation.
• Identify opportunities to standardize and automate repetitive operational tasks.

• 1+ years of experience in CRM/CDP, Marketing Automation, Campaign Operations, MarTech, Customer Engagement, Loyalty, Ecommerce, or related roles.
• Hands-on experience with audience segmentation, campaigns, automated journeys, or customer engagement platforms.
• Good understanding of Customer Journey, Lifecycle Marketing, and Campaign Execution.
• Comfortable working with customer data, business rules, conditions, workflows, and platform configurations.
• Familiar with communication channels such as Email, SMS, Push Notification, or Zalo.
• Strong analytical thinking, attention to detail, and troubleshooting skills.
• Ability and willingness to quickly learn and operate new customer platform products and capabilities.
• Good communication and documentation skills.
• Good English reading and communication skills.

 

Nice to Have

• Experience with CDP, CRM, or Marketing Automation platforms such as Salesforce, Adobe, Braze, Insider, MoEngage, HubSpot, CleverTap, or similar.
• Experience with Loyalty, Ecommerce, Personalization, Customer Engagement, or other customer-facing platforms.
• Basic knowledge of SQL, APIs, JSON, Webhooks, or event tracking.
• Understanding of customer data such as Customer, Transaction, Behavioral, Campaign, Loyalty, and Ecommerce data.
• Experience in B2B SaaS, MarTech, Professional Services, or enterprise technology.