1. Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit

• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities;
• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements;
• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.

2. Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience

3. Undertake ad-hoc tasks as assigned by the line manager

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field;
• Proven experience in customer service, customer care, or a similar role in B2B is a competitive advantage;
• Fluency in English (IELTS > 6.5 or equivalent);
• Proficient in using MS Office;
• Excellent communication skill and problem-solving skills.