Filum AI

About Filum

❖ The Unified Customer Experience Platform.

The Unified Customer Experience Platform helps businesses improve customer experience and drive sustainable growth. With Filum AI, businesses can listen to customers, be able to comprehend their needs and build strong relationships with customers.

❖ A sustainable growth solution for businesses.

After several years of assisting Vietnamese businesses in realizing the picture of digital transformation, we think it is time for businesses to take a solution to help them grow more sustainably as a consequence of enhancing the ability to listen and understand customers deeply on each experience journey.

"Customers are not loyal to the brand, customers are only loyal to their experience"

Sustainable growth happens only when businesses obtain sustainability in revenue from their loyal customers. In order to attain that goal, businesses need to focus on the profit from those customers who are willing to pay and be happy after purchase.

Sustainable growth = Increase Repurchase Rate + Increased Customer Lifetime Value

Filum AI pioneers in building the first Unified Customer Experience Management (CXM) platform for Vietnamese businesses. 

With the Voice of Customer(VoC) solution from Filum AI, businesses will be able to::

• Listen to customer feedback immediately, at multi-channel and multi-touch points: including websites, social networks, email, calls, and online chat,...
• Consolidate responses from various sources into a single data source.
• Use AI to analyze feedback data, help businesses deeply understand customers, and take appropriate experience improvement actions.

The Unified Customer Experience Platform helps businesses improve customer experience and drive sustainable growth. With Filum AI, businesses can listen to customers, be able to comprehend their needs and build strong relationships with customers.

The journey of connecting experiences

We believe in a future in which creating excellent experiences is the key to unlocking the sustainable growth of every business

Our mission

In the new digital transformation era, connecting every touchpoint for every stakeholder on the journey is crucial in helping businesses create a competitive advantage. Filum enables businesses to build a foundation that promotes creativity and the power of inner strengths to make journeys of excellence.