TopDev

Technical Support Engineer - Night Shift

iTechwx

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh
The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh
Job Description
About Company

Your role & responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Sticks to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

  • Have at least 1 year’s working experience in Global customer-facing roles.
  • Excellent spoken English is a must.
  • Excellent customer service skills
  • Passion and desire to develop in the IT industry
  • Available for night shifts.

Benefits for you

  • Performance Bonus
  • Social and Health insurance follow Vietnamese Law
  • Young & Dynamic Working Environment
  • International Culture
  • 24/7 Insurance for Night-shift
  • Annual Health Check-up

Company

iTechwx

Industry

Dịch vụ IT

Company size

100-499

Nationality

United States

About us

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General information

Minimum year of experience

Job Type

Contract type

Recruitment Progress

  • Round 1: Communication + English test
  • Round 2: Technical test