Mô tả công việc
Giới thiệu về công ty
- Control and follow up with regular reports of IT assets (desktops, laptops, printers, audio visual equipment and UPS, camera).
- Administer a reliable internet connection for smooth data transferring; enforce IT Policy practice and confidential security compliance through technical and organizational measures; manage security facilities such as camera and door access system.
- Propose new procedures to improve security and protect systems from unauthorized use, acts of nature, user abuse; suggest programs ensuring backup documentation for restoration of host operating systems and host-based applications.
- Set up, install, configure and maintain computer hardware and software, internet cable, leased line and other network devices, including servers and data.
- Set up and manage user accounts, permissions and passwords in accordance with the company security practice.
- Support users on hardware & software problems, coordinate and perform repairs of office devices.
- Regularly maintain and upgrade desktops, laptops, printers, telephones and other devices as well as software licenses; propose improvements to network and IT infrastructure.
- Update and file IT Policy, guidelines and technical manuals; ensure the company employees, newcomers and guests acknowledgement of these standards.
- Troubleshoot system and network problems, diagnose and solve hardware and software faults.
- Establish and maintain a close relationship with other departments and professionals.
- Actively inform the supervisor and management team on work results and daily operational issues.
- For this position, you will report to Head of Group IT and IT Admin Team Lead
Kỹ năng & Chuyên môn
- At least 4 years of experience in IT support service company/agency with 100+ users.
- Good command of both verbal and written English is a must (at least TOEIC 700).
- Solid management skills in Windows Server, DNS, FTP, Exchange Server.
- Understanding of RAID levels and backup strategies.
- Good communication skills - direct user support is required.
- Creativity in presenting and visualization, problem solving and solution researching.
- Customer service-oriented, open-minded, outgoing and friendly team-player.
- Available to be “on site” 24/7 in case of an incident.
- Ability to work with flexible schedules for ensuring high-quality service delivery.
- Relevant education: degree/certificate in Information Technology.
Phúc lợi dành cho bạn
- Company's policy
Công ty
DONGWHA VIETNAM
Ngành nghề
Sản xuất
Quy mô công ty
100-499
Quốc tịch công ty
South-Korea