TopDev

Technical Support (Operation Support)

TAPTAP

Tòa nhà TNG, số 180-192 Nguyễn Công Trứ, Phường Nguyễn Thái Bình, Quận 1, Thành phố Hồ Chí Minh
Mô tả công việc
Giới thiệu về công ty

Trách nhiệm công việc

  • Resolve technical issues and provide support to stakeholders (customer experience, merchant, marketing, product, and engineering team)
  • Assist in monitoring and escalating issues related to reliability, stability, and scalability of the system to engineering teams
  • Resolve technical issues and /or provide workarounds that cannot be resolved through normal operations
  • Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
  • Support delivery of training programs and documentation to other departments on new operation, maintenance, and troubleshooting procedures.
  • Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble-free application changes
  • Responsible for generating reports and incident analysis

Kỹ năng & Chuyên môn

  • Has one or more years of relevant working experience, and must have at least 1-year of experience related to supporting or operations.
  • Must have a strong understanding of support flows and procedures
  • Must know how to debug basic mobile hardware and software issues and have experience in product support
  • Knowledge of customer service principles and practices
  • Must be able to work independently.
  • Must be able to work well under pressure
  • Knowledgeable in mobile operating systems (iOS, Android)
  • Excellent problem solving and troubleshooting skills on mobile hardware and software
  • Ability to multi-task
  • Good communication skills
  • Preferably a degree in computer science, software engineering, information technology or related fields
  • The position is based in Ho Chi Minh City, Vietnam with a requirement for occasional travel

Phúc lợi dành cho bạn

  • Monday to Friday (09:00- 18:00)
  • Part of a pioneer team of a digital start-up with huge growth opportunity and strong backing from two organizations
  • 13th month salary
  • 12 annual leaves + 3 sick leaves.
  • 100% Social Insurance
  • Private healthcare insurance, yearly checkup
  • Gathering activities in special occasions (Christmas, New Year, Women’s Day, etc.)
  • Company trip and team building activities
  • Snacks, tea and coffee are ready to serve
  • A flexible environment with super fun and enthusiastic colleagues

Công ty

TAPTAP

Ngành nghề

Product, Software, Information Technology, Khác

Quy mô công ty

100-499

Quốc tịch công ty

Vietnam

Về chúng tôi

Thông tin chung