Mô tả công việc
Giới thiệu về công ty
Trách nhiệm công việc
1. Technical Support:
- Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
- Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
- Document troubleshooting and problem resolution steps.
- Provide on-call support outside regular business hours as and when required.
2. Development:
- Create and maintain API Bridge solution between V-Key SDK and crossplatform (i.e. Flutter, ReactNative, Cordova…)
- Managing V-Key Diagnostic Application including maintain, update application regularly
- Managing Asset verification tool
3. Project Integration
- Participate in the project with customer to support the integration of V-Key solution
Kỹ năng & Chuyên môn
Must have:
- Bachelor’s degree or equivalent experience
- Minimum 1-2 years exprience with iOS Mobile Development (Objective-C, Swift)
- Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
- Willing to work beyond business hours as and when required (Overtime benefit will be provided).
- Willing to help customers and who will not rest until a problem is solved
- Willing to travel oversea to work at customers’ site as required
Nice to have:
- Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
- Experience with Android platform, Cross Platform (i.e Flutter, React Native, Cordova, Kony…)
Soft skills
- Language skills: Good command of spoken English
- Able to handle pressures during incidents
- Work in a team environment
- Love to work with multi-national customers
- Previous experience supporting software products and resolving complex technical queries
- Be smart, driven, curious, and empathetic support member
- Couple technical acumen with exceptional verbal and written communication skills
Phúc lợi dành cho bạn
- Dynamic, young and friendly environment with enjoyable staffs activities
- Macbook Pro laptop for working
- Base salary package
- Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
- Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave, and monthly work from home)
- Performance based reward and recognition
- Healthcare package, company trip, and quarterly team building
- Gifts on Public Holidays
- Working time: 8h30-17h30 Monday to Friday