TopDev

Technical Consultant (iOS)

V-KEY

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh
Mô tả công việc
Giới thiệu về công ty

Trách nhiệm công việc

1. Technical Support:

  • Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
  • Document troubleshooting and problem resolution steps.
  • Provide on-call support outside regular business hours as and when required.

2. Development:

  • Create and maintain API Bridge solution between V-Key SDK and crossplatform (i.e. Flutter, ReactNative, Cordova…)
  • Managing V-Key Diagnostic Application including maintain, update application regularly
  • Managing Asset verification tool

3. Project Integration

  • Participate in the project with customer to support the integration of V-Key solution

Kỹ năng & Chuyên môn

Must have:

  • Bachelor’s degree or equivalent experience
  • Minimum 1-2 years exprience with iOS Mobile Development (Objective-C, Swift)
  • Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
  • Willing to work beyond business hours as and when required (Overtime benefit will be provided).
  • Willing to help customers and who will not rest until a problem is solved
  • Willing to travel oversea to work at customers’ site as required 

Nice to have:

  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
  • Experience with Android platform, Cross Platform (i.e Flutter, React Native, Cordova, Kony…)

Soft skills

  • Language skills: Good command of spoken English
  • Able to handle pressures during incidents
  • Work in a team environment
  • Love to work with multi-national customers
  • Previous experience supporting software products and resolving complex technical queries
  • Be smart, driven, curious, and empathetic support member
  • Couple technical acumen with exceptional verbal and written communication skills

Phúc lợi dành cho bạn

  • Dynamic, young and friendly environment with enjoyable staffs activities
  • Macbook Pro laptop for working
  • Base salary package
  • Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
  • Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave, and monthly work from home)
  • Performance based reward and recognition
  • Healthcare package, company trip, and quarterly team building
  • Gifts on Public Holidays
  • Working time: 8h30-17h30 Monday to Friday

Công ty

V-KEY

Ngành nghề

Phần Mềm

Quy mô công ty

25-99

Quốc tịch công ty

Singapore

Về chúng tôi

Thông tin chung