Stronger with V-OS

Technical Consultant (iOS)

Trách nhiệm công việc:

1. Technical Support:

  • Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
  • Document troubleshooting and problem resolution steps.
  • Provide on-call support outside regular business hours as and when required.

2. Development:

  • Create and maintain API Bridge solution between V-Key SDK and crossplatform (i.e. Flutter, ReactNative, Cordova…)
  • Managing V-Key Diagnostic Application including maintain, update application regularly
  • Managing Asset verification tool

3. Project Integration

  • Participate in the project with customer to support the integration of V-Key solution

Kỹ năng & Chuyên môn:

Must have:

  • Bachelor’s degree or equivalent experience
  • Minimum 1-2 years exprience with iOS Mobile Development (Objective-C, Swift)
  • Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
  • Willing to work beyond business hours as and when required (Overtime benefit will be provided).
  • Willing to help customers and who will not rest until a problem is solved
  • Willing to travel oversea to work at customers’ site as required 

Nice to have:

  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
  • Experience with Android platform, Cross Platform (i.e Flutter, React Native, Cordova, Kony…)

Soft skills

  • Language skills: Good command of spoken English
  • Able to handle pressures during incidents
  • Work in a team environment
  • Love to work with multi-national customers
  • Previous experience supporting software products and resolving complex technical queries
  • Be smart, driven, curious, and empathetic support member
  • Couple technical acumen with exceptional verbal and written communication skills

Đã hết hạn

Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

Số năm kinh nghiệm

1 năm

Cấp bậc

Nhân viên

Loại hình

Kỹ năng

Quy trình phỏng vấn

  • Vòng 1:

    Bài test online Codility
  • Vòng 2:

    Phỏng vấn Technical với Line Manager
  • Vòng 3:

    Phỏng vấn với Director of Engineering


Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

Quy mô công ty


Ngành nghề

Các công nghệ sử dụng

Quốc tịch công ty