Technical Consultant (iOS)

1. Technical Support:

• Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
• Document troubleshooting and problem resolution steps.
• Provide on-call support outside regular business hours as and when required.

2. Development:

• Create and maintain API Bridge solution between V-Key SDK and crossplatform (i.e. Flutter, ReactNative, Cordova…)
• Managing V-Key Diagnostic Application including maintain, update application regularly
• Managing Asset verification tool

3. Project Integration

• Participate in the project with customer to support the integration of V-Key solution

Must have:

• Bachelor’s degree or equivalent experience
• Minimum 1-2 years exprience with iOS Mobile Development (Objective-C, Swift)
• Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
• Willing to work beyond business hours as and when required (Overtime benefit will be provided).
• Willing to help customers and who will not rest until a problem is solved
• Willing to travel oversea to work at customers’ site as required 

Nice to have:

• Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
• Experience with Android platform, Cross Platform (i.e Flutter, React Native, Cordova, Kony…)

Soft skills

• Language skills: Good command of spoken English
• Able to handle pressures during incidents
• Work in a team environment
• Love to work with multi-national customers
• Previous experience supporting software products and resolving complex technical queries
• Be smart, driven, curious, and empathetic support member
• Couple technical acumen with exceptional verbal and written communication skills