Stronger with V-OS

Technical Account Manager

We are looking for a Technical Account Manager as part of the Customer Success & Support Department.

Trách nhiệm công việc:

  • Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
  • Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer
  • Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process
  • Facilitate incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Collaborate with internal stakeholders (sales development team) to identify new opportunities where our products can better help our customer’s businesses
  • Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline
  • Work closely with V-Key’s product team to communicate product new releases to customer
  • Prepare and submit periodical report for all Incidents with the defect details with the status to customer
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
  • Prepare a project plan, dependency register, risk register and implement the project / CR within the committed timeline and with the provided resources
  • Monitoring the progress of the project and escalate to the Project Steering Committee on time for any slippage of the project
  • Keeping track of project milestone and working closely with V-Key finance team for billing
  • Successful candidate may be stationed at client’s premise, following client’s working hours
  • During Incidents, the candidate is expected to work after office hours, week-ends and public holidays (whenever required)

Kỹ năng & Chuyên môn:

  • Bachelor degree or diploma in Computer Science/Engineering or related field
  • Minimum 5 years of experience as a Technical Account Manager, Service Delivery Manager or Technical Project Manager roles
  • Minimum 2 years of experience in End to End project implementation is a plus
  • Experience in managing large external customers, preferably in the banking/ financial sector is a plus
  • Solid technical background with understanding of mobile /cyber-security application technologies in software development is preferred
  • Knowledge in server side architecture, application servers and related databases is a plus
  • A strong self-starter and able to work with minimal supervision
  • Ability to work in a dynamic, fast moving and growing environment
  • Critical thinker and problem-solving skills
  • Excellent verbal and written communication skills required both in English and Vietnamese
  • Team player with great interpersonal skills and proficient in the use of the English language, both orally and written

Note: Interested candidates are kindly invited to send your application in English

Đã hết hạn

Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

Số năm kinh nghiệm

5 năm

Cấp bậc

Trưởng phòng

Loại hình

Kỹ năng

Quy trình phỏng vấn

  • Vòng 1:

    Bài test online Codility
  • Vòng 2:

    Phỏng vấn Technical với Line Manager
  • Vòng 3:

    Phỏng vấn với Director of Engineering


Địa điểm

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh

Quy mô công ty


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