Mô tả công việc
Giới thiệu về công ty
Trách nhiệm công việc
- Support our international customers in Swiss Post Group following processes and workflows which defined and designed base on ITIL framework
- Communicate and collaborate globally with not only users but also colleagues to bring out best support services
- Monitor and manage queue center to make sure every single ticket is strictly going through our workflow within SLA (Service Level Agreement)
- Handle and resolve all requests, incidents related to Office 365
Kỹ năng & Chuyên môn
- College /University Degree in Computer Science/Information Technology or equivalent
Technical skills and experience
- Minimum Experience: 2 years
- Analysis and troubleshooting skills
- ITIL knowledge is plus
- Work effectively with colleagues or by your own
- Researching and collecting information skills
- Experience from a position working cross-organizational and Global scale
Soft-skills:
- Good at English (Must)
- Strong analytical and problem solving skills
- Documentation
Extra info:
- In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH.
Phúc lợi dành cho bạn
- Tet Bonus & Performance bonus.
- Meal allowance, free parking.
- Accidental and health-care insurance, annual heath check up, flu vaccination.
- We provide opportunities to learn and grow through different types of training, Talent Development, Succession planning as well as promotions or transfers.
- Company trip.
- Happy Hour. Team building. Sport activities: Football, Badminton.
- Year-end party. Mid-autumn festival. Annual sports tournament.
- 5 working days per week (off Saturday & Sunday).
- Extra info: In case of emergency (COVID-19), our company will flexible support candidates for online interview also WFH
Công ty
SPS VIETNAM
Ngành nghề
Dịch vụ IT
Quy mô công ty
Over 1000
Quốc tịch công ty
Switzerland