ORDER MANAGEMENT:
- Receive, process and validate export orders, deliveries and shipments from HVN Breweries
- Identify deviations in the order flow compared to forecast, discuss & resolve deviations with internal stakeholders & customer.
- Create and sending order confirmations to customers
- Take care of sample shipments
- Coordinate & manage internal unloading, loading & booking of transport/shipments followed agreed SLAs.
- Escalate to internal and external stakeholders with regard to the operation of export and large-scale supply chain issues (for example capacity problems in transport or calamities such as strikes…)
PLANNING:
- Make export plan (production, loading, transport)
- Coordinate with Supply Planning, Production & Logistic in line with production, transport/freight & logistic resource capacity.
- Track short- term variations vs. plan & attack root cause
EXPORT DOCUMENTATION:
- Create and send export documents to internal and external parties, including invoices, container lists, custom documents, …
- Coordinate & consult with customs, forwarders & 4PL
- Handle invoices correctly and within the set lead times.
REPORTING:
- Create and send clear reports for the customer and internal organization regarding shipment data, service reports (on time / in full), issues, etc.
- Provide inputs for performance measurements, such as on time in full activities, complaints, timeliness invoicing, etc.
- Make provision of customer data, transport information, etc.
- Review the KPIs and deployments together with the team and other departments. Act on deviations from the targets (of the KPIs)
Invoice & COMPLAINT HANDLING:
- Record & clarify with customers & other related parties on all required data regarding complaints (container numbers, loading data, issues, etc.)
- Work with internal organization (quality, logistic, production) to negotiate & manage complaints with customers: consult with insurance, ensure improvement actions, credit to customers…
TPM and Continuous Improvement:
- Initiates & embeds improvements for process, tool used for Export
- Deploy loss & actively contribute to TPM agenda.
- Responsible for drawing up and managing clear procedures and work instructions.
- Recognizing and initiating cost-saving initiatives.
Communication
- Communicates and influences the relevant stakeholders in Supply Chain & Customers on the various plans and their impact.
- Attending/Chairing the S&OP meetings with customers
