TopDev

iTechwx Company Limited

IT Support Engineer - Domain Service/Networking

Thành phố Thủ Đức, Hồ Chí Minh
Quận Đống Đa, Hà Nội
Quận Bình Thạnh, Hồ Chí Minh
Quận Bình Thạnh, Hồ Chí Minh
Đăng 1 tuần trước và Công việc hết hạn trong 5 ngày tới

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Trách nhiệm công việc

Security Measures: Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
Technical Support: Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
Data Security: Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines; Safeguard customer Personally Identifiable Information (PII) at all times; Maintain confidentiality of sensitive information.
Quality Assurance: Utilize strong knowledge of Windows system to diagnose and resolve customer issues; Adhere to service level agreements (SLAs) and performance metrics; Proactively identify and escalate critical issues; Contribute to continuous improvement of support processes and knowledge base.

Kỹ năng & Chuyên môn

Problem Solving: Familiarity with IT troubleshooting methodologies and tools; Strong problem-solving and analytical skills.
Communication: Excellent written and verbal communication skills in English (fluency required); Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
Teamwork: Ability to work independently and as part of a team.
Adaptability: Adaptability and flexibility to work in a fast-paced environment.
Time Management: Available to work rotating shifts as determined by the manager.
Systems Monitoring: Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.
Personal Attributes: Passion for technology and a desire to learn and grow within the IT industry.
Interpersonal Skills: Outstanding customer service skills with a focus on empathy, patience, and active listening.
Hands-On Experience: Proven experience in providing technical support to end-users (at least 1 year).

Education

Degree

Bachelor in Information Technology

Certification

Phúc lợi dành cho bạn

  • Competitive salary depending on experience
  • 90% contribution of the gross salary to social insurance from the company side
  • Full salary during the probationary period
  • 12 days of annual leave, 8 days of sick leave
  • Annual Health Checkup
  • Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Quy trình phỏng vấn

Vòng 1

Communication + English test

Vòng 2

Technical test

7 vị trí tuyển dụng

Ngành nghề

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Quy mô công ty

500-999 Nhân viên

Quốc tịch công ty

United States

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