IT Business Analyst - CRM

• Understanding well the existing business functionalities on CRM system, to consult business at early requirement step
• Expliciting requirement and critically analyzing from business users, fully aligned with all stakeholders
• Understanding integration points to other for non-CRM systems
• Work with vendor, internal IT teams, PM, product company to deliver end to end business requirement
• Join to support Level 2 for production issues

Education:

• University degree, preferably in top IT universities

Experience:

• 3 years of experience in banking/financial/insurance company
• 3 years of experience in System Development and Business Analysis
• 1 year of experience in CRM system would be advantage

Technical skills:

• Overall knowledge of CRM system
• BA overall skills (gather requirement, create technical documents)
• Exp. to work with some popular databases (MySQL/Oracle/MSSQL) include querying data, writing functions/store procedures, etc.
• Exp. to propose/design the solution/system architecture would be advantage
• Exp. to enhance/configure system on SAAS (Software-As-A-Service) would be advantage
• Exp. to SOA principal system integrations, exposure to Web Services (SOAP/REST) would be advantage

General skills:

• Strong logical thinking, critical thinking, negotiation skill
• Strong communication skills for both Vietnamese and English languages
• Willing to learn new things and take the ownership of some specific domains