Dynamics 365 Support Technician (Open for freshers)


19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Mô tả công việc
Giới thiệu về công ty

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365? 

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Trách nhiệm công việc

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Follows processes provided by the business.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Kỹ năng & Chuyên môn

  • Proficient in English (4 skills)
  • Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
  • Freshers are welcome with a good learning ability and working attitude
  • Experience/Knowledge in IT industry skills is a must
  • Customer service mindset

Phúc lợi dành cho bạn

  • Competitive salary depending on experience: starting from 20,000,000 VND GROSS
  • Salary at 100% during the probationary period
  • Training will be offered
  • Full working equipment will be provided
  • 90% contribution of the gross salary to social insurance
  • 12 days of annual leave, 8 days of sick leave
  • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
  • Annual Health Checkup

Thông Tin Công ty


1 vị trí tuyển dụng

Thông tin công ty

Ngành nghề

Dịch vụ IT

Quy mô công ty

100-499 Nhân viên

Quốc tịch công ty

United States


Thông tin chung

Năm kinh nghiệm tối thiểu

Cấp bậc

Loại hình

Loại hợp đồng

Các công nghệ sử dụng

Quy trình phỏng vấn

  • Vòng 1: Communication + English test
  • Vòng 2: Technical test

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