Swiss Post Solutions (SPS)

Swiss Quality - Made in Vietnam

Data Reporting Analyst

Đăng nhập để xem mức lương

1 tuần trước

Ứng tuyển ngay Ứng tuyển không dùng CV

Mô tả

Department: Technology

Report to: Head of Global IT Service Desk

Type of Position: Full time permanent

Principal duties:

  • The ICT Reporting Analyst will follow full lifecycle analysis to include requirements, activities, analysis and reporting capabilities. You will also monitor performance and quality control plans to identify improvements.
  • Follow and Optimize processes and make sure that changes are implemented and anchored successfully throughout the entire organization.

Mô tả công việc

By co-ordinate and manage the activities of a highly skilled 24x7x365 Service and Technical Support team. You will work closely with the teams that deliver and support wide range of ITO Service offerings to ensure that the company is delivering overall superior service and support to customers.

  • Prepare reports for internal and external audiences using business analytics reporting tools.
  • Identify, evaluate and support data validation and cleansing.
  • Maintain automated data processes, develop and support reporting processes.
  • Acquire data from multiple data sources and maintain databases/data systems.
  • Understand and document detailed business requirements using appropriate tools and techniques.
  • Maintain and provide daily/monthly report dashboards to inform stakeholders of customer and/or employee metrics, and supervise accordingly, and hours may vary based on needed coverage across the departments.
  • Working hour: 14:00 - 22:00 (Mon - Sat)

Yêu cầu công việc

*** Education: 

  • Bachelor Degree in Computer Science or related IT fields.

*** Technology skills and experience:

Keywords of importance:

  • Excellent numerical and analytical skills.
  • Knowledge of data analysis tools (Excel, Power BI tool is advantage) - you do not need to know all of them at entry level but you should show advanced skills in Excel/PowerBI and the use of at least one relational database.
  • Knowledge of data modelling, data cleansing, and data enrichment techniques.
  • Understanding of data protection and data compliance.
  • Familiarity with relational databased queries.
  • Attention to detail: must make sure you are vigilant in your analysis to come to correct conclusions.
  • Independent and responsive working attitudes on assigned duties.
  • Communication skills: Be able to present your findings or translate the data into an understandable document then write and speak clearly, easily communicating complex ideas.

Experience about ITO: Technical background/experience - through a formal education as engineer or through work experience with technical product development.

*** Soft-skills:

  • Fluently in English Communication (verbal and written).
  • Problem Solving, Analytic and Process Thinking.

Location

Quận 12, Hồ Chí Minh

Level

Nhân viên, Fresher

Year of Experience

06 tháng

Job Type

Phúc lợi

Tet Bonus & Performance bonus.

Meal allowance, free parking.

Accidental and health-care insurance, annual heath check up, flu vaccination.

We provide opportunities to learn and grow through different types of training, Talent Development, Succession planning as well as promotions or transfers.

Company trip.

Happy Hour. Team building. Sport activities: Football, Badminton, Table football.

Year-end party. Mid-autumn festival. Annual sports tournament.

5 working days per week (off Saturday & Sunday).