SCC Vietnam

People do business. We make it work.

Cloud Infrastructure Support Engineer

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Mô tả

The Cloud Infrastructure Support Engineer roles provides technical support, monitoring, and management of our customer’s public cloud infrastructure environment. You will work in a small progressive “startup” team, challenging yourself and your colleagues technically to drive positive customer experience.

Mô tả công việc

  • Management and monitoring of ticket queue.
  • Rota cover for 24/7 service and/or on call.
  • Deliver build and support for customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability.
  • Provide transition support for Azure Cloud environments.
  • Azure platform changes of varying complexity.
  • Troubleshooting issues of the varying complexity.
  • Drive strong customer satisfaction (NPS) through Exceptional Support.
  • Support the success and development of others in the team.

Yêu cầu công việc

[Essential requirements]

  • A strong background in either Azure, AWS, and/or demonstrative hosting-specific technical skills:
    • Compute and Networking
    • Storage and Content Delivery
    • Database
    • Administration and Security
    • Deployment and Management
    • Application Services
    • Analytics
    • Mobile Services
  • Working knowledge of either Azure or AWS Products & Services, Relational and either NoSQL or Azure Cosmos DB Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.
  • Excellent working knowledge of the Windows or Linux operating systems (RHEL, CentOS and Ubuntu) or strong Networking skills. PowerShell / Shell scripting, experience of supporting and troubleshooting issues and performance.
  • Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing.
  • Good understanding of design of native Cloud applications, Cloud application design patterns and practices.
  • Either Microsoft Certified Azure Administrator, or Associate Cloud Architect AWS certification – Minimum.

[Desirable requirements]

  • ITIL foundation certification minimum.
  • Working knowledge of ServiceNow.
  • Good understanding of one or more programming languages.
  • Good understanding of DevOps practices and methods – Agile & Lean Development, CI/CD pipelines, Jenkins, Automation etc.
  • Knowledge of hybrid Cloud technologies.
  • Experience with either Azure, or AWS Terraform modules, Cloud formation and/or Sceptre.
  • Passion for cloud technologies with a willingness to learn.
  • Open Minded, Positive, Creative, and Collaborative approach to problem solving.
  • Start-up mentality.
  • You work best in an environment of rapid change.
  • Strong technical background in Azure and Windows.
  • Well-organized, self-motivated individual that can work independently with minimal direction.


Quận 7, Hồ Chí Minh


Nhân viên

Year of Experience

06 tháng

Job Type

Phúc lợi

Competitive Remuneration

Performance Bonus and 13th Salary

UK/French Working Environment

Sick Leave paid by SCC.

SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents.

Annual Health Check.

Company Annual Trip and Year End Party.

Travel Insurance and Per Diem Allowance when travelling onsite.

Working time: Monday - Friday.

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