Cloud Infrastructure Support Engineer

• Management and monitoring of ticket queue.
• Rota cover for 24/7 service and/or on call.
• Deliver build and support for customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability.
• Provide transition support for Azure Cloud environments.
• Azure platform changes of varying complexity.
• Troubleshooting issues of the varying complexity.
• Drive strong customer satisfaction (NPS) through Exceptional Support.
• Support the success and development of others in the team.

[Essential requirements]

• A strong background in either Azure, AWS, and/or demonstrative hosting-specific technical skills:
  • Compute and Networking
  • Storage and Content Delivery
  • Database
  • Administration and Security
  • Deployment and Management
  • Application Services
  • Analytics
  • Mobile Services
• Working knowledge of either Azure or AWS Products & Services, Relational and either NoSQL or Azure Cosmos DB Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc.
• Excellent working knowledge of the Windows or Linux operating systems (RHEL, CentOS and Ubuntu) or strong Networking skills. PowerShell / Shell scripting, experience of supporting and troubleshooting issues and performance.
• Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing.
• Good understanding of design of native Cloud applications, Cloud application design patterns and practices.
• Either Microsoft Certified Azure Administrator, or Associate Cloud Architect AWS certification – Minimum.

[Desirable requirements]

• ITIL foundation certification minimum.
• Working knowledge of ServiceNow.
• Good understanding of one or more programming languages.
• Good understanding of DevOps practices and methods – Agile & Lean Development, CI/CD pipelines, Jenkins, Automation etc.
• Knowledge of hybrid Cloud technologies.
• Experience with either Azure, or AWS Terraform modules, Cloud formation and/or Sceptre.
• Passion for cloud technologies with a willingness to learn.
• Open Minded, Positive, Creative, and Collaborative approach to problem solving.
• Start-up mentality.
• You work best in an environment of rapid change.
• Strong technical background in Azure and Windows.
• Well-organized, self-motivated individual that can work independently with minimal direction.