Mô tả công việc
Giới thiệu về công ty
IT Support Officer has primary day-to-day support responsibility for the company information systems and software applications support. This includes end-user support, help desk activities, problem resolution both on site and remotely.
REPORTS TO: IT Team Manager
Trách nhiệm công việc
Duties and Responsibilities included but are not limited to:
- Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
- Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
- Directly support customers off-site as needed
- Cross train with other members of the IT section/ IT sub-contractors
- Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
- Participate in special projects for improving the effectiveness and goodwill of the IT Section
- Provide input on current, future technology and outside support services
- Other duties as assigned by IT Support Team Leader and Technical Administration Manager
Kỹ năng & Chuyên môn
- Information Technology related degree/ diploma
- Reasonable written and verbal communication skills in English and Vietnamese
- 1-3 years' experience across level 1 technical support. Remote support experience preferred
- Good understanding of desktop support and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Good knowledge of Windows 10, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS)
- Previous experience using ServiceNow, SCCM, WorkDay is a plus
- Detailed, well organized with a strong focus on customer service and able to work independently and teamwork to meet deadlines
Phúc lợi dành cho bạn
- 5 working days a week
- International Travel opportunities
- 13th month and productivity bonus
- Free lunch, parking, uniforms
- Yearly company trip
- Healthcare insurance package
- 24/24 Personal Accident insurance
- Free English training programs (Cambridge English Scale) at office
- Continuing development of technical and soft skills through working and formal training
- Trade Union & Staff Social Club - Sport clubs (Yoga, Zumba, Swimming, Badminton, Football, Gym,...)
- Good working conditions and environment
Công ty
CÔNG TY TNHH MITEK VIỆT NAM
Ngành nghề
Product, Software, B2B Services
Quy mô công ty
Hơn 1000
Quốc tịch công ty
United States