Technical Support Officer

General Duties:

1) General

• Provide technical support and assistance to end-users and internal teams.
• Troubleshoot and resolve software and hardware-related issues. 
• Document support requests and resolutions.

2) Technical Support

• Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA, physical server IBM, HP, DELL and virtualization system VMware, OLV, PowerVM,...
• Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.
• Collaborate with cross-functional teams to resolve technical challenges.

3) Documentation

• Document hardware and software configurations, support processes, and technical solutions.
• Maintain comprehensive records of support requests and configurations.
• Participate in designing, building and deploying the system

4) Administrative

• Administer and operate server systems (Physical and virtualization), storage (SAN, NAS), … to ensure the operation of IT systems
• Maintain and upgrade existing systems (Servers, OS, DB…) as required
• Install, configure, Hardening OS: Windows, Linux (Red Had, Oracle), Unix AIX, …
• Install, configure, optimize, Hardening DB: Oracle, MS SQL, MySQL, DB2, …
• Configure, Troubleshoot and Monitor Synchronize Database (RAC, DataGuard, HADR…)
• Follow the policies and procedures of the bank, including adherence to IT security protocols.

5) Policy

• Ensure compliance with the bank's IT policies and standards.
• Promote a secure computing environment and IT security best practices.

Technical Requirements:

• Proficiency in troubleshooting hardware and software issues.
• Experience with hardware and software installations, configurations, and maintenance, including infrastructure hardware components like Exadata and Oracle PCA, and operating systems such as Windows, Linux, AIX, and DB: Oracle, MS SQL, DB2, MySQL
• Knowledge of relevant technology stack components above for hardware and software support.
• Familiarity with hardware and software configuration mentioned in our technology stack, including WebLogic, Java, Oracle DB, Oracle Linux, OLVM,...
• Strong problem-solving skills and the ability to deliver high-quality support.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Qualifications:

• Graduated from university with good grades or higher, majoring in Information Technology, computer science or other STEM fields (Math-Informatics, Mathematics,…). Ability to learn with an overall course average of good or above for Fresher level.
• Have 1-3 years of experience as a Technical Support Specialist, with expertise in hardware and software configuration, preferably in the banking or financial services industry. 
• Proficiency in the relevant technology stack components, particularly hardware and software, including Exadata, Oracle PCA, and Oracle Linux.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to assist end-users effectively.
• Detail-oriented with a commitment to delivering high-quality technical support.
• Knowledge of IT security best practices.
• A proactive and positive attitude, with a willingness to adapt to new hardware and software technologies and processes.