Ninja Van Tech Lab VN

Ninja Van Tech Lab VN

Southeast Asia’s Fastest-growing Logistics Company

UX Researcher

About the role:

A good UX researcher in Ninja Van must have the ability to find out what the fundamental needs and frustrations of our users are. You have a passion to understand what makes our users tick, how they behave and how they seek out solutions for their daily activities. You know what research methods are best for a variety of situations and you effectively balance speed, accuracy and diversity of our users to provide guidance and recommendation to your colleagues in the product team. 

Working as a UX researcher in Ninja Van gives you the opportunity to bite into challenging problems in the logistics space as well as related areas such as e-commerce, financing solutions, etc.

Your role & responsibilities:

  • Work in a collaborative environment as part of a team of product managers, designers and stakeholders from the business side to define research problems and execute studies with excellence.
  • Conduct a variety of research methods with customers, partners, and internal staff to support the design and refinement of new & existing products.
  • Communicate your finalized research through customer journeys, user archetypes, service blueprints, etc. to enable a user-centered design process.
  • Distill your research and socialize research findings and recommendations and provide a solid foundation for the team to make informed decisions based on your research.

Your skills & qualifications:

  • 2+ years of professional experience as a UX Researcher for digital and preferably consumer facing products.
  • BA/BS degree in Design (e.g. interaction, product, industrial, etc), Human-Computer Interaction (HCI), Computer Science (CS) or a related field, or equivalent practical experience.
  • Knowledge of human-centred design practices and research methodologies.
  • Experience in conducting in person and online / remote research
  • Ability to manage multiple projects and deliver in a fast-paced environment.

It would be an advantage if you have:

  • Ability to tackle ambiguous design problems, combining both intuitive and analytical thinking, and have the grit to get to the results you need in a dynamic environment.
  • Basic knowledge of interactive prototyping tools, such as Invision, Sketch, etc. A current online portfolio that demonstrates your knowledge, skills, and research processes.

Expired

Location

Nhà 14 & 16 Đường Số 7 Ha Do Centrosa Garden, 118 Đường 3/2, Phường 12, Quận 10, Thành phố Hồ Chí Minh

Year of experience

2 năm

Level

Chuyên viên

Job Type

Skills

Recruitment process

  • Round 1:

    1st Technical round with Singapore Product team
  • Round 2:

    2nd Researching mindset checking round with Head of Design
Ninja Van Tech Lab VN
Ninja Van Tech Lab VN

Website

Location

Nhà 14 & 16 Đường Số 7 Ha Do Centrosa Garden, 118 Đường 3/2, Phường 12, Quận 10, Thành phố Hồ Chí Minh

Company size

25-99

Industry

Tech stack

Nationality

Singapore

Vietnam