UX Designer

HansenCX
1st Floor, 98 Xuan Thuy, Thao Dien ward, District 2, HCMC
Product
Ho Chi Minh
Salary: $1,600 - $2,100
UX Designer

Technologies We're using

PHP
Java
SQL

What You’re In Charge?

Hansen Technologies is a global billing software provider servicing the Utilities, Pay TV and Telecommunications industries. We have 31 global offices and deliver billing solutions to customers in 80 countries. As a growing company we are looking for highly motivated individuals who can grow with the company’s products and services while contributing to our wider goal of acting as a valued customer partner.

We are currently searching for a UX Designer to provide capability and focus for projects that will upgrade the user experience of Hansen's products and solutions. The role is internal and customer facing, necessitating good communication skills and a willingness to travel. It is expected that the successful applicant will participate in every aspect of the project lifecycle.

Key Responsibilities

  • Design user interfaces for web applications used by call centre agents, back office staff and consumers, from sketches and wireframes through to high-fidelity mockups and design specifications.
  • Create navigation flows, storyboards and customer journey maps.
  • Work closely with product owners and agile/Scrum development teams on bringing your designs to life.
  • Collaborate with product specialists and users of our systems (such as Customer Service Reps) to identify opportunities for UI/UX improvement.
  • Maintain living documents such as style guides, pattern libraries, and best practices documents.
  • Contribute to the ongoing improvement of the UX practice at Hansen.

What We’re Searching?

Desired Skills and Experience

  • 4+ years' work experience as a UX designer, ideally in a software company.
  • Fluent written and verbal English language skills, including clear and concise writing style
  • A portfolio of work showing an ability to design effective user interfaces
  • A proven ability to understand complex industries or subject matter, and then design user interfaces that reduce that complexity for users.
  • Good visual design skills.
  • Strong attention to detail.
  • A working knowledge of HTML 5, CSS and ideally JavaScript is desirable
  • Proficiency with prototyping and wireframing tools such as Axure, Visio, and Balsamiq, as well as graphics editing or layout tools like Adobe Photoshop, Illustrator etc.
  • Experience working in Agile/Scrum development teams with tools such as Jira and Confluence.
  • Utility industry experience is an advantage, as is experience with custom back-office applications and call-centre systems.
  • Experience working in IT in non-UX roles such as business analysis, development, quality assurance, technical writing or customer service is highly regarded.
  • Experience working in a distributed team is an advantage

Soft skills:

  • Passionate about UX design
  • Teamwork abilities
  • Pro-active learner and contributor 

Best About This Position

Guarantee full 13th - month salary. 2 performance appraisal periods and 1 time salary review every year
Hansen Technologies is listed on the Australian stock exchange market so all employees receive shares bonus – “Hansen Rewards”
Professionally challenging jobs in a dynamic industry. Excellent career opportunities in a growing global company
New and modern and offices and free scooter parking in District 2 – Moving to bigger and better building soon that will have cool open atmosphere with outdoor café and recreation area.
Internal learning and development platform with courses for personal development
Global company that will develop your IT career and English skills
Company sponsored trip and events
An informal international work environment. Highly skilled colleagues to learn from both locally and globally.
Free snacks/drinks – Free lunch for all employees

HansenCX

Hansen Technologies is a global CIS/BSS provider servicing the Utilities, Pay TV and Telecommunications industries. We have 31 global offices and deliver billing solutions to customers in 80 countries and employs more than 1000 people.  As a growing company we are looking for highly motivated individuals who can grow with... See more

Hansen Technologies is a global CIS/BSS provider servicing the Utilities, Pay TV and Telecommunications industries. We have 31 global offices and deliver billing solutions to customers in 80 countries and employs more than 1000 people.  As a growing company we are looking for highly motivated individuals who can grow with the company’s products and services while contributing to our wider goal of acting as a valued customer partner.

Hansen Technologies is a publicly traded company on the Australian stock exchange that delivers leading customer care and billing solutions to the energy, utilities, Pay TV, and telecommunications industries worldwide. We have development shops across the world including Shanghai, Melbourne, Auckland, Buenos Aires, New York City, San Diego among others. We are well versed in the latest technologies and methodologies.

Website: https://hsntech.com/

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1st Floor, 98 Xuan Thuy, Thao Dien ward, District 2, HCMC

Product