Job Description
About Company
Your role & responsibilities
- Resolve technical issues and provide support to stakeholders (customer experience, merchant, marketing, product, and engineering team)
- Assist in monitoring and escalating issues related to reliability, stability, and scalability of the system to engineering teams
- Resolve technical issues and /or provide workarounds that cannot be resolved through normal operations
- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
- Support delivery of training programs and documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble-free application changes
- Responsible for generating reports and incident analysis
Your skills & qualifications
- Has one or more years of relevant working experience, and must have at least 1-year of experience related to supporting or operations.
- Must have a strong understanding of support flows and procedures
- Must know how to debug basic mobile hardware and software issues and have experience in product support
- Knowledge of customer service principles and practices
- Must be able to work independently.
- Must be able to work well under pressure
- Knowledgeable in mobile operating systems (iOS, Android)
- Excellent problem solving and troubleshooting skills on mobile hardware and software
- Ability to multi-task
- Good communication skills
- Preferably a degree in computer science, software engineering, information technology or related fields
- The position is based in Ho Chi Minh City, Vietnam with a requirement for occasional travel
Benefits for you
- Monday to Friday (09:00- 18:00)
- Part of a pioneer team of a digital start-up with huge growth opportunity and strong backing from two organizations
- 13th month salary
- 12 annual leaves + 3 sick leaves.
- 100% Social Insurance
- Private healthcare insurance, yearly checkup
- Gathering activities in special occasions (Christmas, New Year, Women’s Day, etc.)
- Company trip and team building activities
- Snacks, tea and coffee are ready to serve
- A flexible environment with super fun and enthusiastic colleagues
Company
TAPTAP
Industry
Product, Software, Information Technology, Khác
Company size
25-99
Nationality
Vietnam