Technical Support (HTML/CSS) (JavaScript)

Seal Commerce Asia
Floor 16, TNR Tower, 54A Nguyen Chi Thanh, Hanoi
Product
Ha Noi
Salary: $400 - $800
CSS JavaScript HTML Technical Support

Technologies We're using

JQuery
NodeJS
MongoDB
Golang
ReactJS
Machine Learning
VueJS
Microservice

What You’re In Charge?

  • Communicate with Customer Support Agent (Vietnamese) and your team leader to figure out the issues and ensure the product is run effectively on the customer's website 
  • Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores 
  • Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
  • Work with technical managers and CS team leader when the additional support is needed 
  • Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

 

What We’re Searching?

  • Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Knowledge in the open-source system and the eCommerce system is a plus.
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities
  • Driven, self-motivated, enthusiastic and with a “can do” attitude
  • Ability to work well under pressure and meet tight deadlines
  • You’re passionate in eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

 

Best About This Position

Clear vision of your career progress: performance review with potential for raise every 6 months
13th month salary bonus
Spa treatment monthly
Health insurance for team members
Days off: Public holidays, and on top of that, 12 paid days off a year, with possibility for more depending on performance level
You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
Collaborative and supportive environment
Young and passionate colleague, peer-to-peer mentoring
Tea-break within working hours, free coffee, tea, snacks, parking fee Professional and creative office view
Learn and experience the most leading-edge technologies through different projects
Opportunity to work with the highest level member in the organization. Learn and grow with the team

Seal Commerce Asia

Seal Commerce is a web app product company building exclusively for online entrepreneurs around the world. We're building new e-commerce apps and platforms for the entrepreneurs worldwide, with the ultimate goal of helping our customers grow their business performance. We're a passionate team that has a mutual mission to build... See more

Seal Commerce is a web app product company building exclusively for online entrepreneurs around the world. We're building new e-commerce apps and platforms for the entrepreneurs worldwide, with the ultimate goal of helping our customers grow their business performance.

We're a passionate team that has a mutual mission to build scalable products, utilize leading-edge technologies to build a high-quality product and user experience.

Seal is seeking talents who strive to solve the hard problems, take pride in delivering world-class products. Your contribution will be a dramatic impact on thousands of entrepreneurs and enterprises around the world.

Let's join with us to improve your skills and potential, contribute to the company's growth and build the unique products that drive success for customers worldwide.

For more information, please visit: sealcommerce.asia or gempages.net or gemthemes.net/

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Floor 16, TNR Tower, 54A Nguyen Chi Thanh, Hanoi

Product

25-99