Communicate with Customer Support Agent (Vietnamese) and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores

Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
Work with technical managers and CS team leader when the additional support is needed
Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

Your skills & qualifications

Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
Knowledge in the open-source system and the eCommerce system is a plus.
Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
Ability to quickly adapt to technology and/or application changes and business delivery priorities
Driven, self-motivated, enthusiastic and with a “can do” attitude
Ability to work well under pressure and meet tight deadlines
You’re passionate in eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

Benefits for you

Attractive and competitive salary
Performance review: 2 times per year.
Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months.
12 remote working days/ year.
12 annual leaves/ year.
Bonus on birthday, 30/4&1/5, 2/9.
Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
Social insurance & Health insurance for team members.
Annual Health Checkup at the top clinic in Vietnam.
Opportunities to boost your career to a higher level: Become Top Product Developers, delight thousands of users and experts from all different countries.
Training: Management Training, Product/ Tech Talk
Treatment: weekly shoulder massage treatment, monthly team bonding, annual company trip.
Working time: 8:00 AM - 12:00 AM, 1:00 PM - 5:45 PM, from Monday to Friday