Technical Support Engineer | Up to $1,200

Moteefe
Moteefe, Ki-coworking space, Times Tower, 35 Le Van Luong street, Hanoi, Vietnam
Outsourcing
Ha Noi
Salary: Up to $1,200
Technical Support

What You’re In Charge?

DESCRIPTION

Moteefe is a fast-moving, multi-award winning, exciting young business with a global presence. Founded in 2014, we are offering a great working environment with excellent career progression opportunities to the best and brightest professionals. Our mission is to help entrepreneurs and influencers to sell customised merchandise online.

We are looking for an ambitious and organised Support Engineer to join our rapidly expanding team to help us become the No.1 custom merchandise company in the world. This role will work closely with the Vietnam country management team on a day-to-day basis, but will also engage closely with the company’s software engineering team to ensure an integrated and seamless support process. Moteefe has an on-call duty support rota that is responsible for responding to Critical incidents; this role will form part of this team

  • The Support Engineer will be responsible for supporting customers/partners in their use of Moteefe’s technology platforms.
  • The role will assess questions and issues when they are received from colleagues or customers/partners.
  • Many questions and issues will be resolved directly by the Support Engineer. This may involve: answering questions based on their own knowledge, undertaking investigation, and executing documented procedures and processes. It may also involve programming/scripting technology solutions.
  • Some questions and issues will require escalation to the company’s software engineering team, a process that the Support Engineer will manage.
  • The Support Engineer will also be responsible for maintaining an overview of requests for assistance, to spot trends and patterns.

What We’re Searching?

REQUIREMENTS

Professional experience 

  • Experience of working with tools such as JIRA Servicedesk, Zendesk etc. is advantageous
  • Experience of software development processes in a high-pace commercial environment
  • A track record of delivering high quality and responsive support and assistance to business critical / revenue generative processes
  • Experience of customer-facing communications and servicing is advantageous

Skills and Qualifications

  • Software programming and/or scripting experience, ideally focused on web technologies (graduate level minimum)
  • Strong conventional or non-conventional academic achievements
  • Advanced professional levels of English and Vietnamese
  • Strong investigatory and critical thinking skills
  • Ability to work independently alongside the confidence to work independently

Best About This Position

Performance Bonus.
Loyalty Bonus, 13th-month salary
Technical Traning.
Onsite business trip
Team-building activities
Working hours (From Monday and Friday).

Moteefe

Moteefe was founded in 2014 by Lev, Mathijs and Olivier while pursuing an MBA at INSEAD. With Moteefe it is our ambition to help everyone bring great clothing designs to the market without any risk or hassle. What drives us is the opportunity to promote entrepreneurship and enable creative individuals... See more

Moteefe was founded in 2014 by Lev, Mathijs and Olivier while pursuing an MBA at INSEAD. With Moteefe it is our ambition to help everyone bring great clothing designs to the market without any risk or hassle.

What drives us is the opportunity to promote entrepreneurship and enable creative individuals and organizations to bring their ideas to life. We want to take away all the risk, worry and hassle, and truly help people get rewarded for their creativity by giving them a platform and the opportunity to build a brand or spread a message.

We also aspire to bring customisation to the masses and help everyone wear unique products that make people feel and look special. Why should you wear another mass produced t-shirt when you can get unique and amazing designs?

Jokingly, we refer to ourselves as “relaxed maniacs” at Moteefe. So whilst we want to provide you with a service which is beyond awesome, we enjoy nothing more than discussing new ideas or designs so drop us a line or give us a call for a chat! The whole team would like to welcome you to our unique community as a designer or amateur of fine products.

Website: https://moteefe.com/

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Moteefe, Ki-coworking space, Times Tower, 35 Le Van Luong street, Hanoi, Vietnam

Outsourcing