Technical Support Engineer

CÔNG TY TNHH MỘT THÀNH VIÊN TEK EXPERTS
16 FL, East Wing, Lotte Center, 54 Lieu Giai, Ba Dinh District, Hanoi
Outsourcing
Ha Noi
Salary: Negotiable
Technical Support

Technologies We're using

C++
SQL
.NET

What You’re In Charge?

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring Software Support Engineer to support Micro Focus enterprise software with details as below.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Customer care - taking cases supporting customers software support issues
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support
  • Attend feedback sessions with Quality Team
  • Be part of the Queue Monitoring when requested and ensure accomplishment of
  • Any additional task requested by the Customer Support Manager

What We’re Searching?

Competences

  • Have IT knowledge in any field: Network/System/Database/Programming...- Technical experience is an advantage, freshers are welcomed and will have intensive training
  • Previous customer service experience is desirable
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Good English communication

Best About This Position

Competitive salary & performance bonus
Opportunities to work with the world’s leading IT companies
Summer trip, year-end party, team building activities
A collaborative and dynamic working environment
Flexible working schedule

CÔNG TY TNHH MỘT THÀNH VIÊN TEK EXPERTS

Why Tek Experts? We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of... See more

Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Website: https://www.tek-experts.com/en-us/vietnam

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16 FL, East Wing, Lotte Center, 54 Lieu Giai, Ba Dinh District, Hanoi

Outsourcing

500-999