TopDev

Technical Support Engineer

TEK EXPERTS

16 FL, East Wing, Lotte Center, 54 Liễu Giai, Phường Cống Vị, Quận Ba Đình, Thành phố Hà Nội
Job Description
About Company

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring Software Support Engineer to support Micro Focus enterprise software with details as below.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Customer care - taking cases supporting customers software support issues
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support
  • Attend feedback sessions with Quality Team
  • Be part of the Queue Monitoring when requested and ensure accomplishment of
  • Any additional task requested by the Customer Support Manager

Your skills & qualifications

Competences

  • Have IT knowledge in any field: Network/System/Database/Programming...- Technical experience is an advantage, freshers are welcomed and will have intensive training
  • Previous customer service experience is desirable
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Good English communication

Benefits for you

  • Competitive salary & performance bonus
  • Opportunities to work with the world’s leading IT companies
  • Summer trip, year-end party, team building activities
  • A collaborative and dynamic working environment
  • Flexible working schedule

Company

TEK EXPERTS

Industry

Phần Mềm, Dịch vụ doanh nghiệp

Company size

500-999

Nationality

Vietnam

About us

General information