TopDev

Technical Consultant (iOS)

V-KEY

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh
Job Description
About Company

Your role & responsibilities

1. Technical Support:

  • Working together with Technical Support Team to help troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
  • Document troubleshooting and problem resolution steps.
  • Provide on-call support outside regular business hours as and when required.

2. Development:

  • Create and maintain API Bridge solution between V-Key SDK and crossplatform (i.e. Flutter, ReactNative, Cordova…)
  • Managing V-Key Diagnostic Application including maintain, update application regularly
  • Managing Asset verification tool

3. Project Integration

  • Participate in the project with customer to support the integration of V-Key solution

Your skills & qualifications

Must have:

  • Bachelor’s degree or equivalent experience
  • Minimum 1-2 years exprience with iOS Mobile Development (Objective-C, Swift)
  • Strong communication skills and a command of English in order to act as a bridge between customers and the service delivery team.
  • Willing to work beyond business hours as and when required (Overtime benefit will be provided).
  • Willing to help customers and who will not rest until a problem is solved
  • Willing to travel oversea to work at customers’ site as required 

Nice to have:

  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.
  • Experience with Android platform, Cross Platform (i.e Flutter, React Native, Cordova, Kony…)

Soft skills

  • Language skills: Good command of spoken English
  • Able to handle pressures during incidents
  • Work in a team environment
  • Love to work with multi-national customers
  • Previous experience supporting software products and resolving complex technical queries
  • Be smart, driven, curious, and empathetic support member
  • Couple technical acumen with exceptional verbal and written communication skills

Benefits for you

  • Dynamic, young and friendly environment with enjoyable staffs activities
  • Macbook Pro laptop for working
  • Base salary package
  • Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
  • Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave, and monthly work from home)
  • Performance based reward and recognition
  • Healthcare package, company trip, and quarterly team building
  • Gifts on Public Holidays
  • Working time: 8h30-17h30 Monday to Friday

Company

V-KEY

Industry

Phần Mềm

Company size

25-99

Nationality

Singapore

About us

General information