Technical Account Manager

• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
• Provide technical support for customers to support pre-sales and post-sales processes
• Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
• Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer
• Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process
• Facilitate incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Collaborate with internal stakeholders (sales development team) to identify new opportunities where our products can better help our customer’s businesses
• Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline
• Work closely with V-Key’s product team to communicate product new releases to customer
• Prepare and submit periodical report for all Incidents with the defect details with the status to customer
• Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager
• Prepare a project plan, dependency register, risk register and implement the project / CR within the committed timeline and with the provided resources
• Monitoring the progress of the project and escalate to the Project Steering Committee on time for any slippage of the project
• Keeping track of project milestone and working closely with V-Key finance team for billing
• Successful candidate may be stationed at client’s premise, following client’s working hours
• During Incidents, the candidate is expected to work after office hours, week-ends and public holidays (whenever required)

• Bachelor degree or diploma in Computer Science/Engineering or related field
• Minimum 5 years of experience as a Technical Account Manager, Service Delivery Manager or Technical Project Manager roles
• Minimum 2 years of experience in End to End project implementation is a plus
• Experience in managing large external customers, preferably in the banking/ financial sector is a plus
• Solid technical background with understanding of mobile /cyber-security application technologies in software development is preferred
• Knowledge in server side architecture, application servers and related databases is a plus
• A strong self-starter and able to work with minimal supervision
• Ability to work in a dynamic, fast moving and growing environment
• Critical thinker and problem-solving skills
• Excellent verbal and written communication skills required both in English and Vietnamese
• Team player with great interpersonal skills and proficient in the use of the English language, both orally and written

Note: Interested candidates are kindly invited to send your application in English