Software Support Engineer (Technical Support)

CÔNG TY TNHH MỘT THÀNH VIÊN TEK EXPERTS
16 FL, East Wing, Lotte Center, 54 Lieu Giai, Ba Dinh, Hanoi
Ha Noi
Salary: $500 - $1,200
Technical Support

Technologies We're using

C++
Java
.NET

What You’re In Charge?

  • Being an Enterprise Software Support Engineer for a well-known leading global IT corporation.
  • Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions. 
  • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
  • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
  • Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
  • Reporting to Team leader
  • Standard business language: English

What We’re Searching?

  • Graduate from technical schools or have good IT knowledge and/or IT-related certificates (from Microsft, Oracle, Cisco, Jupiter, etc.)
  • Good written and verbal English communication skills (to communicate with customers from all over the world)
  • Having good knowledge of either operating system, networking, database management or scripting/programming languages (Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, C++, C#, Java, etc.).
  • A team player with good interpersonal skills as well as ability to work independently.
  • Customer oriented. Highly proactive person. Eager to learn. Logical thinking.

***Submit your application (CV in English)***

Best About This Position

Competitive salary & performance bonus
Opportunities to work with the world’s leading IT companies
Summer trip, year-end party, team building activities
A collaborative and dynamic working environment
Flexible working schedule

CÔNG TY TNHH MỘT THÀNH VIÊN TEK EXPERTS

Why Tek Experts? We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of... See more

Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.

My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Website: https://www.tek-experts.com/en-us/vietnam

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16 FL, East Wing, Lotte Center, 54 Lieu Giai, Ba Dinh, Hanoi

100-499