NaviWorld Vietnam

NaviWorld Vietnam

Your partner all the way

Software Helpdesk & Support

5** - 8** USD

Your role & responsibilities:

The Software support staff will be educated on our Microsoft Dynamics software solutions then support to the clients later on, including:

  • Manage customer support tickets and ensure tickets are handled and updated timely
  • Daily receive call/ email, guide customers to create support tickets via support hotline/ portal
  • Classify issues for resolution, i.e. in scope/ out scope of support contracts/ responsibilities, issue level
  • Ensure to forward complicated issues to suitable specialists
  • Provide help, guidance and recommendations to customers, update and inform clients of issue status
  • Prepare reports on software issues by clients and periods
  • Participate in internal training as well as self-study
  • Perform other duties when required

Your skills & qualifications:

The successful applicants must have:

  • Have relevant degrees 
  • 1 to 2 years of experience in software support
  • Fluent in English
  • Well-organized, disciplined, and able to perform under pressure
  • Willing to learn, enjoy working in a fast-paced environment

The applications will be preferred:

  • Working experience in Microsoft Dynamics is highly appreciated

Note: Applicants should send cover letters and resumes in English including details of qualifications, experience and references and a recent photograph.

1 week ago

Location

Tầng 11, Capital Building, 41 Hai Bà Trưng, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội

Tầng 5, 125/11 Nguyễn Cửu Vân, Phường 17, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Year of experience

1 năm, 2 năm

Level

Nhân viên

Job Type

Skills

Recruitment process

  • Round 1:

    Phỏng vấn online/offline, CV tiếng Việt hoặc tiếng Anh
NaviWorld Vietnam
NaviWorld Vietnam
NaviWorld Vietnam
NaviWorld Vietnam
NaviWorld Vietnam

Website

Location

Tầng 11, Capital Building, 41 Hai Bà Trưng, Phường Trần Hưng Đạo, Quận Hoàn Kiếm, Thành phố Hà Nội

Tầng 5, 125/11 Nguyễn Cửu Vân, Phường 17, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

25-99

Industry

Tech stack

Nationality

Vietnam