Job Description
About Company
Skedulo is searching for a Salesforce Administrator to join our team in our Vietnam office. You will be part of a business operations team and will work closely with functional leaders, organizational units, and subject matter experts in our Australian, Vietnamese, US & UK offices to identify, develop, and deploy new business processes and improvements to our Salesforce Org configurations and workflows. You will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our platform.
Your role & responsibilities
- Drive continuous improvement initiatives as a system administrator for our Salesforce.com environment
- Provide hands-on support and system administration to fix production issues and provide ongoing maintenance
- Create, design, and develop complex reports, engaging dashboards and data management/manipulation strategies that support a data-driven decision-making process
- Excellent proficiency in managing workflows, assignment rules, field creation, snapshotting key metrics for historical trending, de-duplication tools, mass update/upload tools, automating backups, permission sets and field tracking
- Partner with other teams in the organization to ensure clean deployments and leverage best practices
- Evaluate, select, implement, and integrate technology tools into a solution set that supports our business unit requirements
- Manage and enforce the CRM Change Management Process from development sandboxes to Production. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployed.
- Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
- Communicate best practices in Salesforce use, data management, and reporting
Your skills & qualifications
- 2+ years of experience working as a Salesforce Administrator
- Certified Salesforce Administrator Required
- Strong verbal and written communications skills
- Ability to multi-task, prioritize, and manage time effectively
Desired Skills & Experience
- Additional Salesforce Certifications Preferred
- Experience with Salesforce Triggers and APEX code
- BA/BS degree or equivalent
- Oracle NetSuite experience
- Acute listening skills and a desire to provide quality customer service and satisfaction
- Appreciation of the challenges faced by IT security professionals and a desire to provide solutions
- Creative and analytical thinker with strong problem-solving skill
Benefits for you
- Great healthcare packages
- MacBook Pro provided
- Competitive salary
- 7 paid sick days & 20 paid leave days & 8 Mental Health Days per year
- Kitchen stocked with snacks & drinks
- Fun, creative and fast-paced working environment
- Our offices have creative, open workspaces with room to play, reflect, and relax
- We support your ongoing education and learning as a valued teammate.
- Life isn’t crammed into a 9-5. We provide a balanced lifestyle to encourage you to perform at your best.
- Our team is extremely competitive, and we will challenge your best table tennis skills.
- Working time: Mon - Fri
- 12 days of paid holiday per year
- Equity in the form of SARS (Stock Appreciation Rights)
- Learning & Development Stipend