Confluence

Công Ty TNHH Confluence (Viet Nam)

Regulatory Reporting Technical Analyst – Intermediate

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10 hours ago

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Job Description

Confluence is a global leader in data-driven managed investment solutions to optimize efficiency and control. We strive to create a collaborative and forward thinking culture which fosters professional growth while delivering exceptional results for our client.

Purpose

Confluence’s most important assets are its clients. The mission of the Technical Analyst is to ensure that all clients are receiving the maximum value out of Confluence solutions and act as the voice of clients to the rest of Confluence, and the voice of Confluence to clients.

About Regulatory Reporting Operations (RRO)

As part of the Regulatory Reporting team, your greatest assets are your teammates. Our platform requires both an excellent understanding of client business challenges and the ability to translate this need into applied software solutions; each member of the RRO team brings unique expertise based on industry experience in financial services and/or information technology. Creative thinking, adaptability, and the desire to serve – both clients and one another – are critical to success. If you are looking for a highly collaborative environment where the first question is, “How will this improve our client experience?” RRO at Confluence is the team for you.

Job Responsibilities

Responsible for all clients/products post-sale

  • Act as a technical escalation resource for issues with Confluence software solutions
  • Resolve client issues with Confluence software solutions
  • Communicate progress on issues to internal and external stakeholders
  • Educate clients on best practices for most effective use of Confluence software solutions
  • Escalate issues to other Confluence teams as appropriate
  • Demonstrate the ability to provide technical expertise:
    •  Provide the product development team solutions to code defects and enhancements
    •  Design and develop internal automated solutions for business problems
    •  Manage client relations by maintaining post-sale contact with existing clients in order to facilitate a positive and productive long-term relationship as well as providing dedicated support for Premium Services customers

Responsible for day-to-day client relationships

  • Fulfill duties outlined in Premium Support model
  • Provide first-tier support via phone, email or on-site
  • Prepare for, manage, and document routine status calls with clients to discuss outstanding issues, upcoming releases, training classes, consulting opportunities
  • Maintain records of client configurations and installed applications etc.
  • Conduct internal and external training as required
  • Act as service lead for development projects
  • Participate in and perform assigned tasks associated with client custom, consulting, or implementation projects
  • Champion client issues in development prioritization discussions

Responsible for post-sale technical support on software products

  • Handle installations, upgrades, testing, and/or maintenance
  • Provide guidance to clients on function, usage, and operation of products
  • Possess excellent level of product knowledge
  • Serve as liaisons between the organization and customers
  • Convey customer feedback to technical design and engineering staff

Job Requirements

  • Bachelor degree required in Information Systems / Computer Science
  • Three or more years of technical support and client relationship experience required; experience in the financial services industry preferred

Essential Skills

Solid understanding of current technologies, including, but not limited to:

  • SQL server
  • Windows Server administration and troubleshooting
  • Web and/or Cloud-based software
  • One or more programming languages preferred (C#, .NET, VB, XML, JS, etc.)
  • High creativity with the ability to solve complex technical problems
  • Ability to learn independently and work with a high degree of autonomy
  • Attention to detail and thoroughness
  • Proficiency with Confluence software solutions
  • Excellent organizational and communication skills
  • Ability to prioritize and manage multiple tasks
  • Knowledge of all company policies and procedures
  • Increased level of responsibilities, as value-added team member
  • Collaborative working style that values team success over personal accomplishments
  • Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service

Location

Quận Bình Thạnh, Hồ Chí Minh

Level

Nhân viên

Year of Experience

3 năm

Job Type

Benefits

Lương Tháng 13

Thưởng theo Performance

Health care cho toàn gia đình nhân viên (vợ, chồng, con cái)

Du lịch và teambuilding hàng năm

Chính sách work from home,

1 năm review lương 1 lần

Tối thiểu 15 ngày phép/năm, 5 ngày nghĩ ốm /năm

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