About Filum.ai

Founded in 2020, Filum.ai has emerged as a promising technology startup specializing in Customer Experience Management (CXM). We are driven by the unwavering belief that “Customer-centricity” is the key to unlocking sustainable business growth.

In just one year, Filum.ai has achieved remarkable milestones that showcase our rapid growth and industry leadership:

- Outstanding Innovation Award - Shinhan Innoboost 2024
- Runner-up - Startup Wheel 2024, affirming our position as a tech pioneer
- Top 30 Finalist - Vietnam Innovation Challenge 2024 (VIC 2024), recognizing our relentless pursuit of innovation.

We are proud to partner with top corporations like Shinhan and leading enterprises in retail, finance, and services, reflecting the market’s trust and our established credibility.

We believe that sustainable development stems from overcoming challenges, continuous learning, and constant adaptation. At Filum.ai, we cultivate a dynamic, empowering, and self-driven work environment, where employees are encouraged to take ownership of their growth.

Becoming a part of Filum.ai means more than contributing to transforming how businesses operate—it. It means embarking on a journey of endless innovation and unmatched creativity. Together, we redefine industry standards and create groundbreaking solutions that leave a lasting impact.

Join Filum.ai and be a part of the future of tech-driven customer experience!

Therefore, we welcome people who are full of enthusiasm, dare to commit and dare to take on challenges on this development journey.

About Quality Assurance Intern

The QA (Quality Assurance) Intern plays a crucial role in supporting the QA team to ensure the quality of software products before release. They contribute to creating a seamless and flawless user experience by participating in testing processes, identifying bugs, and proposing improvements. With a keen eye for detail, a strong sense of responsibility, and a continuous learning mindset, QA Interns help enhance product reliability and optimization, delivering the highest value to users.

Collaborate closely with the Team Lead to validate product requirements and ensure user needs are met.
Develop and execute comprehensive test cases for our web and mobile applications.
Work directly with Product and Engineering teams to facilitate bug fixing and successful feature releases.
Create and maintain essential test documentation, including test cases, checklists, and detailed reports.
Actively participate in defining and maintaining QA procedures to ensure the highest product quality.
Maintain a strong customer focus, always considering the user‘s perspective.

You are a final-year student or recent graduate available for a part-time or full-time internship.
You are preferably majoring in IT, Computer Science, or a related field (or possess strong demonstrable IT knowledge).
You possess strong logical and critical thinking skills, with exceptional attention to detail.
English proficiency is a plus, enhancing communication within the team.
You are genuinely eager to learn and grow within the Quality Assurance field.
You are a fast learner, able to quickly grasp new concepts and technologies.
You are customer-focused and passionate about delivering excellent user experiences.

Allowance: 3.5M - 5M.
Professional development opportunities: Define and drive the vision of AI-powered customer experience products, enhancing your strategic and product management skills.
Comprehensive Training & Mentorship from Experts: Work directly with experienced QA professionals, receive in-depth guidance on software testing processes, bug detection, and effective issue resolution.
Opportunity to Learn About Software Testing & AI: Gain exposure to advanced testing technologies, explore AI applications, and understand how they enhance product quality assurance.
Hands-on Participation in Real Projects: Directly test products under development, improving skills in functional, UI, and performance testing.
Learn from experts: Collaborate with seasoned professionals in product development, learn to leverage AI and data-driven insights, and enhance your skills in customer experience management.
Creative and flexible environment: Filum fosters innovative thinking, transparency, and continuous learning within a dynamic and engaging culture.
Modern tools: Access to state-of-the-art product management software and the opportunity to incorporate AI technologies into the product roadmap.
Attractive internal activities: Enjoy team-building events, company trips, and other engaging activities designed to balance work and life.

Opportunities and Challenges of the position

Opportunities: With a growth model counted day by day, Filum‘s growth is also the growth of its personnel. Additionally, in this position, you will work directly with the CEO of Filum as well as have opportunities to interact with the CEO and C-level managers of clients. Because it is a new product, Filum is not afraid to empower you to try many ways and unleash your creativity. Joining Filum means becoming part of a young and ambitious team, fearless enough to pursue excellent experiences for companies. A team committed to the mission of creating sustainable growth for businesses by driving a data-driven and more human culture.
You could belong to a team whose values center on customers-first, getting things done, being transparent, data-first, and doing things that matter. All so together, we can do the best work of our career and create experiences that we can be wholeheartedly proud of.
Challenges: Filum is a startup with a technology product & a new potential market that requires all positions to focus on the common growth goal, ready to take on responsibilities and tasks within their capacity, embodying a growth mindset - always striving, continuously learning, and unafraid of challenges, unafraid of change, and seeking innovative approaches and methods.