Manabie

Operations Center Manager

Quận 4, Hồ Chí Minh

Posted 1 month ago and Job expires in 3 weeks ago

The Center Operations Manager will be in charge of managing staff and day-to-day activities in the education center, making sure the SOPs are implemented. As a data-driven company, we expect the person in this role to be analytical and give logical feedback to improve operations in the education center.

Responsibilities

1. Customer Service & Operations (50%)

* Partner & Service Management:

Ensure smooth operations at partner centers, enabling teachers to focus on teaching.
Oversee contract signing and teacher onboarding.
Develop scripts and workflows for consistent service quality.
Monitor teacher performance and provide feedback

* Center Operations:

Lead the center admin team and create a positive, high-performing environment.
Track attendance and tuition collection; resolve issues promptly.
Host weekly check-ins with partners to review and improve operations.
Manage staffing, training, and performance reviews.
Align center practices with HQ standards and implement best practices

* Resource & Facility Management:

Oversee scheduling and timesheets for admin, security, and cleaning teams.
Coordinate with HR on payroll and staffing matters.
Manage classroom allocation, rental payments, and operational budgeting.

* Class Operations:

Manage class scheduling, attendance tracking, and absentee follow-up.
Ensure accurate fee processing and oversee petty cash use.
Handle student and parent communication related to class disruptions

2. Learning Quality & Center Leadership (20%)

Train and guide staff to ensure effective student learning.
Monitor student satisfaction and learning outcomes.
Improve the center’s academic environment and reputation for university prep.
Define and track KPIs; analyze performance and report to HQ.
Develop policies, programs, and processes to enhance curriculum and services.
Lead staff development, mentorship, and retention initiatives

3. Growth & Strategic Development (30%)

Support Business Development in partner acquisition meetings.
Lead center-level recruitment strategies and referral programs.
Plan and execute offline events to drive engagement.
Manage social media presence to boost awareness.
Build long-term strategies for center expansion and cross-center partnerships.
Take ownership of sales targets and P&L management across centers.

Requirements

Proven experience as a Salesforce engineer, with a strong understanding of Salesforce architecture and API.
In-depth knowledge of Salesforce OEM customization.
Experience with Salesforce development technologies including Apex and Lightning Components.
Strong analytical and problem-solving skills with the ability to work in a dynamic and team-oriented environment.
Excellent verbal and written communication skills.
Salesforce certifications (e.g., Salesforce Certified Platform Developer I, Salesforce Certified Administrator) are highly desirable.

Benefits

Benefits:

Attractive salary package.
Probation: 2 months (100% full-time salary).
Health Insurance package from Bao Viet.
13-months and Performance Bonus.
14 days of Paid Leave Annually.
Working hours and places

WORKING HOURS: 48 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.

WORKING PLACE: Head Office and business locations in the Ho Chi Minh City area.