ABHORIZON

Through technology, we contribute to improve the process and manage resource for our client.

IT Technician

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1 day ago

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Job Responsibilities

  • Proactively provide first in class technical support and services to client
  • Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in client office in a professional, timely manner.
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Job Requirements

  • Proven experience as an IT technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Able to communicate in English verbally
  • Excellent communication skills
  • Ability to effectively handle high volume customer enquiries.
  • Ability to maintain discretion and confidentiality of client information
  • Customer-oriented and cool-tempered

Location

Quận 3, Hồ Chí Minh

Level

Nhân viên, Fresher

Year of Experience

06 tháng

Job Type

Benefits

Attractive salary

Extra healthcare insurance

Opportunities to learn new technologies and skill development and work with complex project