Job Description
About Company
Your role & responsibilities
- Proactively provide first in class technical support and services to client
- Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in client office in a professional, timely manner.
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Your skills & qualifications
- Proven experience as an IT technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Able to communicate in English verbally
- Excellent communication skills
- Ability to effectively handle high volume customer enquiries.
- Ability to maintain discretion and confidentiality of client information
- Customer-oriented and cool-tempered
Benefits for you
- Attractive salary
- Extra healthcare insurance
- Opportunities to learn new technologies and skill development and work with complex project