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IT Support Specialist

  • IT Support Specialists provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working primarily onsite in a mostly Mac OS environment, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office/vendor logistics
  • The ideal candidate is a bright, motivated individual who would like to grow their IT skill set in a fast paced, collaborative environment. You are a communicator by nature and have worked in a service & support organization and understand the user experience comes first. You are capable of enforcing policies with a friendly demeanor and are comfortable relaying emerging issues to a global team

Your role & responsibilities:

  • Provision and deploy Mac systems for end users
  •  Perform research and collaboration with other IT staff to resolve issues
  • Troubleshoot and resolve software issues (Adobe Suite, G-Suite, MS Office etc.)
  •  Occasionally assist with Windows based issues
  • Basic smartphone support (iOS, Android)
  • Provide remote support using various tools (Team Viewer, ARD, Casper Remote)
  • Manage users, groups and email lists via Windows Active Directory
  • Resolve end user network issues (File shares, DNS, VPN. printers, etc)
  • Willingness to oversee and manage IT inventory
  • Conduct weekly IT new hire orientations
  • Occasional after-hours and travel availability

Your skills & qualifications:

  • 2+ years of relevant work experience in a technical and/or customer service capacity
  • A technical acumen with a desire to learn new things
  • Experience with Mac OS X and underlying applications
  • Familiarity with directory services (Active Directory, LDAP)
  • Familiarity with the JAMF suite a plus
  • Ability to independently coordinate and prioritize tasks in a fast paced environment
  • Strong written and verbal communication skills
  •  Independant time management
  • Strong documentation skills

Expired

Location

29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh

Year of experience

2 năm

Level

Nhân viên, Chuyên viên

Job Type

Skills

Recruitment process

  • Round 1:

    3-4 interviews.

Website

Location

29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh

Company size

Over 1000

Industry

Tech stack

Nationality

United States