Job Description
About Company
- IT Support Specialists provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working primarily onsite in a mostly Mac OS environment, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office/vendor logistics
- The ideal candidate is a bright, motivated individual who would like to grow their IT skill set in a fast paced, collaborative environment. You are a communicator by nature and have worked in a service & support organization and understand the user experience comes first. You are capable of enforcing policies with a friendly demeanor and are comfortable relaying emerging issues to a global team
Your role & responsibilities
- Provision and deploy Mac systems for end users
- Perform research and collaboration with other IT staff to resolve issues
- Troubleshoot and resolve software issues (Adobe Suite, G-Suite, MS Office etc.)
- Occasionally assist with Windows based issues
- Basic smartphone support (iOS, Android)
- Provide remote support using various tools (Team Viewer, ARD, Casper Remote)
- Manage users, groups and email lists via Windows Active Directory
- Resolve end user network issues (File shares, DNS, VPN. printers, etc)
- Willingness to oversee and manage IT inventory
- Conduct weekly IT new hire orientations
- Occasional after-hours and travel availability
Your skills & qualifications
- 2+ years of relevant work experience in a technical and/or customer service capacity
- A technical acumen with a desire to learn new things
- Experience with Mac OS X and underlying applications
- Familiarity with directory services (Active Directory, LDAP)
- Familiarity with the JAMF suite a plus
- Ability to independently coordinate and prioritize tasks in a fast paced environment
- Strong written and verbal communication skills
- Independant time management
- Strong documentation skills
Benefits for you
- More than 30 days of PTO (Paid Time Off)
- Personal insurance
- Best hardware
- Training allowance
- Office hours: Monday to Friday 9am to 7pm.
Company
HUGE
Industry
Thương mại điện tử/ Bán lẻ
Company size
Over 1000
Nationality
United States